Phlebotomist, Ambulatory

WakeMed Health & Hospitals; Raleigh (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

WakeMed Health & Hospitals in Raleigh, NC seeks a Clinical Services Technician to collect pathology specimens and manage specimen registration, processing, and allocation for transport to the lab. The role requires ensuring proper patient and specimen identification and prioritizing workflows for timely delivery.

The position involves performing POCT, maintaining equipment QA/QC, and collaborating with the team to provide courteous, efficient service and accurate results.

Qualifications

• Phlebotomy duties and specimen handling.
• Registration and processing of laboratory specimens.
• Attention to quality control procedures in the lab.
• Customer service and clear communication with patients.

Responsibilities

• Register, process, and allocate pathology specimens and orders from all sources.
• Verify patient/specimen identification and appropriateness of orders.
• Organize lab workflow and prioritize processing and preparation of specimens for transport.
• Perform POCT and document maintenance and quality control on equipment.

Skills

Phlebotomy

Specimen processing

Quality control

Customer service

Laboratory workflow

Education

High School Diploma or Equivalent

Job description

Overview

The Clinical Services Technician collects pathology specimens at free standing Ambulatory Care Centers. Responsible for the registration, processing, and allocation of laboratory specimens and orders from all sources. Responsible for verification of proper patient/specimen identification, appropriateness of specimen and accompanying orders. Organizes laboratory workflow and appropriately prioritizes processing and preparation of specimens for transport. Maintains a clean and orderly work environment, proper PAR levels of supplies, while remaining fiscally responsible to the organization. Utilizes requisite equipment, instruments and computer systems to test request, accession, correctly label and package specimens to ensure specimen integrity for delivery via courier to appropriate laboratory facility. Performs specified procedures within scope of established testing methods and responsibilities. Performs POCT and appropriately documents routine maintenance and quality control procedures on specified equipment and trouble shoots as needed. Manages patient wait times and expectation utilizing available computer systems and clear communication. Demonstrates service excellence by acknowledging customers in a friendly and professional manner, actively listening, responding with empathy, and showing pride in appearance and behavior. Updates knowledge, skills and applies appropriately. Maintains age-specific and other required competencies as needed. Works both independently and as part of a team with general and /or periodic review by supervisory staff. Performs other duties as assigned.

Department Description

Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well‑being of our community, we are committed to providing outstanding and compassionate care. For more information, visit www.wakemed.org.

EOE

Licensure

Phlebotomy Preferred

Education

High School Diploma or Equivalent Preferred

Experience

1 Year Clinical - Phlebotomist Preferred