Customer Service Agent - PHL

Unifi; Philadelphia (Philadelphia County); On-site; USD 10,000 - 60,000; Part time

Job summary

An established industry player is seeking enthusiastic Customer Service Agents to join their dynamic team. In this vital role, you will be the first point of contact for customers, providing exceptional service and assistance with baggage-related inquiries. Your friendly demeanor and bilingual skills will help create positive experiences for travelers. This position offers the chance to work in a fast-paced environment where you can grow your career. If you enjoy helping others and thrive in a customer-focused role, this opportunity is perfect for you!

Benefits

Competitive compensation

Full benefit plan

Career advancement opportunities

Qualifications

• Bilingual in Spanish & English is required for effective communication.
• High School diploma or GED is mandatory for applicants.

Responsibilities

• Assist passengers with baggage pick-up and resolve issues with lost items.
• Utilize software to track luggage and maintain professional customer interactions.

Skills

Bilingual in Spanish & English

Customer service skills

Problem-solving

Education

High School diploma or GED

Tools

Computer software for tracking luggage

Job description

General information

Job Title

Customer Service Agent - PHL

Date

Tuesday, April 8, 2025

State

Pennsylvania

City

Philadelphia

Base Pay Rate:

$ 18.20

Full/Part Time

Part Time

Exempt or Non-Exempt Position

Non-Exempt

Part Time Days

Days of the week	Shift	Shift Start Time
Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday	A.M. shift, P.M. shift

Requirements and Description

Summary

Unifi Customer Service Agents are the first line of defense for our customers! This is a customer-facing role, providing first-class customer service to everyone. You are friendly, outgoing, and love to make people happy daily!

Bilingual in Spanish & English

Responsibilities

• Assists passengers with their baggage pick-up.
• Assists passengers to resolve issues with their delayed, lost, or damaged items.
• Utilizes computer software to track and catalog luggage.
• Handles customer interaction with class in an efficient, effective, and professional manner.
• Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position.
• Must be able to lift/carry/push/pull and move items of 70 pounds and/or more regularly and repetitively lift weights of 40 to 50 pounds on raised surfaces.

Basic Qualifications

• Some Spanish knowledge is required.
• Must be a local (in-state) resident.
• High School diploma or GED.
• Valid In-State Driver’s License.
• Ability to pass a pre-employment drug screen.
• Ability to pass up to a 10-year background check.
• Must be at least 18 years of age.
• Must have the authorization to work in the United States as defined by the Immigration Reform Act of 1986.
• Must complete ramp and SIDA training to obtain airport authority identification security.
• Must be able to carry heavy items up and down jetway stairs.
• Must be able to be alert to moving vehicles or aircraft and use radio equipment.

Benefits

We provide competitive compensation i.e., a full benefit plan. As a fast-growing business, we offer excellent opportunities for exciting and challenging work. As our company continues to grow, you can expect unlimited career advancement!

Unifi is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or veteran status.