Philanthropy Operations & Donor Relations Associate

Internet Archive; San Francisco (CA); Remote; USD 60,000 - 90,000; Full time

Job summary

Internet Archive seeks a Development Coordinator to provide administrative, operational, and creative support to the Finance and Philanthropy teams. This role manages donor records, processes contributions, and creates visuals for philanthropy initiatives, while coordinating between departments and supporting campaigns.

The ideal candidate is highly detail-oriented, digitally literate, and comfortable working independently and remotely, taking ownership of projects from start to finish with

Qualifications

• Bachelor’s degree required.
• Approximately two years nonprofit fundraising experience preferred.
• Strong organizational and administrative skills with high attention to detail.
• Strong visual and design skills aligned with department branding.
• Digitally literate and able to learn multiple software platforms.
• Experience with fundraising CRM systems and/or QuickBooks is preferred.
• Strong written and verbal communication skills.
• Ability to handle confidential donor and financial information with discretion.
• Self-motivated and proactive, able to work independently.
• Ability to manage multiple projects and deadlines.
• Team-oriented and receptive to feedback.

Responsibilities

• Upload and accurately record checks and other contributions into the organization’s fundraising CRM.
• Ensure donations and donor information are entered accurately and in a timely manner in the department's database and financial platforms.
• Prepare and send prompt acknowledgments and thank-you communications to donors.
• Maintain accurate and up-to-date donor records.
• Use AI or build systems to monitor incoming gifts and access missing or incomplete information.
• Provide administrative support for fundraising initiatives, donor events, and special projects as needed.
• Serve as a liaison between the Finance and Philanthropy team regarding donations, deposits, donor records, and financial reporting.
• Reconcile information between QuickBooks and the fundraising CRM to ensure records are accurate and consistent.
• Investigate and resolve discrepancies between financial and fundraising records.
• Communicate identified issues and resolve them.
• Ensure fundraising and financial records remain accurate and current.
• Regularly review fundraising CRM for errors, inconsistencies, duplicate records, and missing information.
• Identify and report CRM/data issues promptly.
• Develop understanding of CRM processes and identify efficiency improvements.
• Assist with documenting and improving administrative and data-management processes.
• Collaborate with Head of Philanthropy on best practices for reconciliation.

Skills

Fundraising experience

Organizational skills

Attention to detail

Visual design

Branding alignment

Software proficiency

Fundraising CRM

QuickBooks

Communication skills

Discretion

Self-motivation

Independence

Multitasking

Team collaboration

Education

Bachelor’s degree

Tools

QuickBooks

Job description

Internet Archive seeks a Development Coordinator to provide administrative, operational, and creative support to the Finance and Philanthropy teams. This role manages donor records, processes contributions, and creates visuals for philanthropy initiatives, while coordinating between departments and supporting campaigns.

The ideal candidate is highly detail-oriented, digitally literate, and comfortable working independently and remotely, taking ownership of projects from start to finish with