PHI Privacy & Records Specialist

Memorial Hermann Health System; United States; On-site; USD 38,000 - 48,000; Full time

Job summary

Memorial Hermann Health System is seeking a detail-oriented professional to handle the release of protected health information (PHI) in a high-volume, fast-paced environment. You will ensure accuracy and protect patient privacy in accordance with MH policies and applicable laws.

Education required is an Associate’s or Bachelor’s in Health Information Technology (or equivalent) with at least six months in health information management or patient-facing customer service.

Qualifications

• Minimum of six (6) months experience in a customer service setting preferably in health information management.
• Demonstrates basic knowledge of healthcare terminology.
• Knowledge and understanding of privacy information preferred.
• Strong prioritization, organization, verbal and written communication skills; critical thinking skills.
• Strong computer skills.
• Ability to effectively work independently and in a professional team environment.

Responsibilities

• Identifies and compiles protected health information to be released as outlined in the request for protected health information.
• Applies key quality checks, such as ensuring that all documents produced meet the specifications as outlined in the authorization, to ensure compliance with the release of protected health information and identify documentation gaps.
• Communicates documentation gaps to appropriate staff and monitors medical record for resolution of errors.
• Verifies charges associated with the production of requested protected health information are correct before invoice is sent to requestor.
• Ensures that the production of requested information, both paper and electronic format, is legible and that supporting documentation such as affidavits and deposition questions are accounted for.
• Provides first point of contact and service to internal/external customers, responding to questions regarding the release of protected health information.
• Schedules patient reviews of medical records.
• Maintains and demonstrates a working knowledge of all state and federal Privacy laws, rules, and regulations in order to mitigate organizational risk.
• Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.
• Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced staff.
• Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences.
• Models Memorial Hermann's service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.
• Other duties as assigned.

Skills

Customer service

Healthcare terminology

Privacy knowledge

Communication skills

Computer skills

Independent work

Team collaboration

Education

Health Information Technology degree

Job description

Memorial Hermann Health System is seeking a detail-oriented professional to handle the release of protected health information (PHI) in a high-volume, fast-paced environment. You will ensure accuracy and protect patient privacy in accordance with MH policies and applicable laws.

Education required is an Associate’s or Bachelor’s in Health Information Technology (or equivalent) with at least six months in health information management or patient-facing customer service.