Pharmacy Technician - Specialty Liaison

Shieldshealthsolutions; Hartford (CT); On-site; USD 48,000 - 65,000; Full time

Benefits offered by this job

Competitive salary with bonus

Mon–Fri schedule

Onsite outpatient clinic role

4 weeks PTO + 10 holidays

401(k) with company match

Medical, dental, and vision from day 1

Job summary

Shields Health Solutions is seeking a Specialty Pharmacy Liaison / Pharmacy Technician for an onsite outpatient clinic role. You will assess patient needs, coordinate specialty medication deliveries, and resolve insurance or copay challenges while monitoring adherence and outcomes.

Ideal candidates have 2–5 years of Pharmacy Technician experience, with HS diploma or GED and state licensure. Onsite in Hartford, with benefits including PTO, 401(k), and day‑1 medical coverage.

Qualifications

• Requires registered Pharmacy Technician in the state of employment.
• CPHT certification preferred but not required.
• 2–5 years of Pharmacy Technician experience; 5–8 years preferred.
• HS Diploma or GED required.

Responsibilities

• Assess patient needs and provide refill support.
• Coordinate specialty medication deliveries.
• Resolve insurance, prior authorization, and copay challenges.
• Monitor medication adherence and patient outcomes.
• Collaborate with pharmacists, providers, and clinic staff.
• Help ensure patient concerns are resolved quickly and effectively.

Skills

Interpersonal skills

Patient communication

Independent work

Sound judgment

Written communication

Organization

Attention to detail

Education

High School Diploma or GED

Tools

Excel

Word

Job description

Specialty Pharmacy Liaison / Pharmacy Technician

Shields is experiencing rapid growth and is seeking motivated pharmacy professionals ready to make a meaningful impact on patients’ lives. We value kindness, collaboration, and a patient‑focused approach.

Responsibilities

• Assess patient needs and provide ongoing refill support
• Coordinate specialty medication deliveries
• Resolve insurance, prior authorization, and copay challenges
• Monitor medication adherence and patient outcomes
• Collaborate with pharmacists, providers, clinic staff, and broader healthcare teams
• Help ensure patient concerns are resolved quickly and effectively

Benefits

• Competitive salary with bonus opportunity
• Monday–Friday schedule
• Onsite role in an outpatient clinic setting
• 4 weeks paid time off plus 10 paid holidays
• 401(k) with company match
• Medical, dental, and vision coverage beginning on day 1

Required Licensure & Certification

• Registered Pharmacy Technician in the state of employment required
• National Pharmacy Technician Certification (CPhT) preferred, but not required

Experience

• 2–5 years of Pharmacy Technician experience required; 5–8 years preferred

Education

• High School Diploma or GED required

Skills & Qualifications

• Strong interpersonal and patient communication skills
• Ability to work independently and demonstrate sound judgment
• Excellent verbal and written communication abilities
• Advanced organizational and administrative skills
• High proficiency in Microsoft Office, particularly Excel and Word
• Ability to quickly learn new software applications and extract relevant information efficiently
• Strong attention to detail and commitment to quality

Traits That Drive Success

• Organized
• Dependable
• Empathetic and patient‑focused
• Strong listener and communicator
• High‑integrity and trustworthy
• Detail‑oriented and quality‑driven
• Collaborative and team‑focused

Additional Characteristics

• Energetic and highly motivated
• Strong team player with excellent interpersonal skills
• Comfortable handling highly sensitive and confidential information with discretion
• Committed to delivering an outstanding patient experience

Preferred Specialty Pharmacy Knowledge

• Transplant
• Oncology
• Hepatitis C
• Infectious Disease (including HIV)

Equal Employment Opportunity

Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Accommodation Request

If you need assistance or accommodation during the application or interview process, please email [e-mail].

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