Pharmacy Technician - Retail

Advocate Health; Milwaukee (WI); On-site; USD 35,000 - 45,000; Full time

Job summary

An established industry player is seeking a dedicated Pharmacy Technician for their retail operations. This entry-level role emphasizes customer service and proficiency in medication dispensing. The ideal candidate will engage with pharmacy customers, manage insurance processes, and ensure compliance with healthcare standards. Join a team that values attention to detail and offers opportunities for growth in a supportive environment. If you're passionate about healthcare and eager to learn, this position is perfect for you!

Qualifications

• State of Wisconsin registration as a Pharmacy Technician or Student required.
• Certifications in Immunization, BLS may be needed for patient-facing roles.

Responsibilities

• Service pharmacy customers and manage initial demographic information.
• Dispense medications using technology and maintain compliance with regulations.
• Support clinical needs and handle insurance billing.

Skills

Math Skills

Attention to Detail

Customer Service

Communication Skills

Organization Skills

Problem-Solving Skills

Basic Computer Proficiency

Education

High School Diploma

Job description

Join to apply for the Pharmacy Technician - Retail role at Advocate Health.

2 weeks ago Be among the first 25 applicants

Join to apply for the Pharmacy Technician - Retail role at Advocate Health.

Responsibilities

• Develop competency in servicing pharmacy customers, including obtaining and recording initial demographic information, data entry into the pharmacy system, insurance verification, label generation, and cashiering.
• Gain proficiency in dispensing medications, utilizing information systems, technology, and automation for dispensing, storage, and clerical duties.
• Develop skills in insurance and third-party billing, including data entry, obtaining prior authorizations, maintaining files, investigating errors, and handling various insurance coverages and prescription issues.
• Support clinical needs such as DIR fees.
• If applicable, promote diabetic footwear sales, assist customers with fitting, submit insurance billing (Medicare, Medicaid, commercial), and maintain documentation.
• If applicable, develop cross-location pharmacy workflow competency.
• Ensure compliance with legal, regulatory, and departmental procedures, including controlled substances and USP standards.
• Provide age-appropriate patient care, understanding growth and development principles, and interpreting patient data to meet age-specific needs.

Minimum Requirements

• Licensure (IL only): State of Wisconsin registration as a Pharmacy Technician or Student, with certification (CPhT) issued by PTCB or ExCPT within two years of hire.
• For patient-facing roles, certifications in Immunization, BLS, and non-vaccine injectables may be required.
• High School diploma.
• No prior experience required.

Skills & Abilities

• Strong math skills.
• Attention to detail.
• Excellent customer service, communication, organization, and problem-solving skills.
• Basic computer proficiency.
• Diabetic shoe fitting certification (if applicable) obtained through on-the-job training.
• Life support training may be required.

Physical & Working Conditions

• Ability to stand for long periods, walk, lift, squat, bend, twist, crawl, kneel, climb, and reach shoulder height.
• Lift, carry, push, or pull items up to 35 lbs.
• Deliver medications via preferred patient modes.
• Travel between pharmacy locations as needed.

This description provides a general overview and may include additional duties as required.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Health Care Provider
• Industries: Hospitals and Health Care