Pharmacy Technician (Remote in NH or MA), Remote Pharmacy Technician - Amazon Pharmacy

Amazon; New Hampshire; Remote; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated Pharmacy Technician to enhance customer wellness through effective medication management. This remote role involves answering calls, assisting clinical teams, and maintaining high standards of customer service in a fast-paced environment. You will be empowered to work autonomously, identify areas for improvement, and collaborate closely with teammates to ensure quality care. Join a diverse and inclusive workplace that values your contributions and offers opportunities for personal and professional growth. If you're passionate about making a difference in healthcare, this position is perfect for you.

Qualifications

• Active Board of Pharmacy License or ability to obtain one within 30 days.
• High school diploma or equivalent is required.

Responsibilities

• Answer incoming calls and assist Customer Care associates daily.
• Manage reporting of customer complaints and provide resolutions.

Skills

Customer Service

Communication Skills

Problem Solving

Attention to Detail

Team Collaboration

Education

High School Diploma or equivalent

Pharmacy Technician License

Tools

Computer and Web-Based Tools

Job description

Pharmacy Technician (Remote in NH or MA), Remote Pharmacy Technician - Amazon Pharmacy

As a Customer Service Associate, you will play an essential role in empowering our customers to take their medications correctly and achieve better overall wellness. Our pharmacy features a casual dress code in a nonretail facing environment.

Key job responsibilities

1. Answer incoming telephone calls from Customer Care associates on a daily basis and maintain metrics as assigned.
2. Make outbound calls including for a variety of purposes, including situations deemed urgent by clinical pharmacist team.
3. Assist clinical pharmacist team with outgoing MD, pharmacy, and/or customer calls.
4. Assist Customer Care Associates by providing guidance and feedback utilizing a consultative approach to continually develop staff knowledge.
5. Complete tickets to support Customer Care Team and Clinical RPh team.
6. Maintain advanced understanding of all Amazon Pharmacy’s policies and procedures as well as Amazon Pharmacy products and services.
7. Monitor and process all help desk assigned tasks on a daily basis.
8. Act as primary point of contact for escalated calls by Customer Care Associates, handle escalated calls and follow through until resolution has been met.
9. Manage reporting of customer complaints and provide resolution per set SLA’s, escalating as appropriate.
10. Investigate and report pharmacy errors.
11. Learn pharmacy laws and regulations nationwide.
12. Serve as a point of contact for any system or technology/software outages and notify all appropriate parties for resolution.
13. Maintain confidentiality of all customer information.
14. Work autonomously and proactively identify areas in need of improvement.
15. Constant collaboration with teammates.
16. Customer-centric and commitment to quality.
17. Work a flexible schedule - shifts will possibly start and end outside of normal business hours.
18. Perform other tasks assigned while working in a fast paced environment.

BASIC QUALIFICATIONS

Active and unrestricted in-state Board of Pharmacy License or ability to obtain a Pharmacy Technician License through the State Board of Pharmacy within 30 days of start date (Reimbursement assistance provided). Additional licenses may be required if domicile state differs from state of employment.

High school or equivalent diploma.

PREFERRED QUALIFICATIONS

National Pharmacy Technician Certification (PTCB or NHA).

Experience recognizing and identifying patient medications.

Demonstrated ability to work as an effective team member.

Strong organization skills and attention to detail.

6+ months of relevant experience working with computer and web based tools.

Experience working under pressure in a fast-paced work environment while consistently meeting standards for productivity and quality.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information.