Pharmacy Technician (Remote in NH or MA), Remote Pharmacy Technician - Amazon Pharmacy

Amazon; Massachusetts; Remote; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated Pharmacy Technician to join their remote team in Massachusetts. In this pivotal role, you will empower customers by ensuring they take their medications correctly, contributing to their overall wellness. Your responsibilities will include handling customer inquiries, assisting the clinical pharmacist team, and maintaining a high standard of service in a fast-paced environment. This position offers a unique opportunity to work autonomously while collaborating with a diverse team committed to quality care. If you are passionate about healthcare and customer service, this role is perfect for you.

Qualifications

• Active Pharmacy Technician License or ability to obtain within 30 days.
• High school diploma required; additional certifications preferred.

Responsibilities

• Answer calls and assist Customer Care associates with inquiries.
• Manage escalated calls and ensure customer satisfaction.
• Maintain confidentiality and comply with pharmacy regulations.

Skills

Customer Service

Pharmacy Knowledge

Organizational Skills

Attention to Detail

Team Collaboration

Problem Solving

Education

High School Diploma or Equivalent

Tools

Computer Skills

Web-based Tools

Job description

Pharmacy Technician (Remote in NH or MA), Remote Pharmacy Technician - Amazon Pharmacy

As a Customer Service Associate, you will play an essential role in empowering our customers to take their medications correctly and achieve better overall wellness. Our pharmacy features a casual dress code in a nonretail facing environment.

Key Job Responsibilities

1. Answer incoming telephone calls from Customer Care associates on a daily basis and maintain metrics as assigned.
2. Make outbound calls for a variety of purposes, including situations deemed urgent by the clinical pharmacist team.
3. Assist the clinical pharmacist team with outgoing MD, pharmacy, and/or customer calls.
4. Provide guidance and feedback to Customer Care Associates utilizing a consultative approach to continually develop staff knowledge.
5. Complete tickets to support the Customer Care Team and Clinical RPh team.
6. Maintain an advanced understanding of all Amazon Pharmacy’s policies and procedures as well as Amazon Pharmacy products and services.
7. Monitor and process all help desk assigned tasks on a daily basis.
8. Act as the primary point of contact for escalated calls by Customer Care Associates, handling escalated calls and following through until resolution is reached.
9. Manage reporting of customer complaints and provide resolution per set SLA’s, escalating as appropriate.
10. Investigate and report pharmacy errors.
11. Learn pharmacy laws and regulations nationwide.
12. Serve as a point of contact for any system or technology/software outages and notify all appropriate parties for resolution.
13. Maintain confidentiality of all customer information.
14. Work autonomously and proactively identify areas in need of improvement.
15. Constant collaboration with teammates.
16. Customer-centric and commitment to quality.
17. Work a flexible schedule - shifts may start and end outside of normal business hours.
18. Perform other tasks assigned while working in a fast-paced environment.

BASIC QUALIFICATIONS

Active and unrestricted in-state Board of Pharmacy License or ability to obtain a Pharmacy Technician License through the State Board of Pharmacy within 30 days of the start date (Reimbursement assistance provided). Additional licenses may be required if domicile state differs from state of employment.

High school or equivalent diploma.

PREFERRED QUALIFICATIONS

National Pharmacy Technician Certification (PTCB or NHA).

Experience recognizing and identifying patient medications.

Demonstrated ability to work as an effective team member.

Strong organizational skills and attention to detail.

6+ months of relevant experience working with computer and web-based tools.

Experience working under pressure in a fast-paced work environment while consistently meeting standards for productivity and quality.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information.