Pharmacy Technician Refill Calls New

Shields Health Solutions; Northern (KY); Hybrid; USD 30,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with match

4 weeks PTO

10 paid holidays

Paid parental leave

Short-term disability

Professional development

Employee resource groups

Wellness programs

Job summary

Shields Health Solutions is seeking a remote Patient Engagement Specialist to support patients with medication refills. You will handle inbound calls, conduct outbound reminders, and guide patients through the refill process, collaborating with pharmacists and clinicians to ensure timely, accurate support.

The role requires 3+ years of pharmacy tech experience, active WA or OR license, and national certification (CPhT).

Qualifications

• 3+ years of pharmacy technician experience required.
• Active Washington OR Oregon Pharmacy Technician license is required.
• National certification (CPhT) or equivalent is required.

Responsibilities

• Coordinate and process medication refills, including data entry and claim adjudication.
• Place outbound refill calls and assist patients through the refill request.
• Respond to and resolve inbound patient and provider inquiries.
• Clarify prescription orders with pharmacists or clinical staff.
• Maintain and update patient and prescription data in software systems.
• Spot trends and support process improvements.
• Partner with cross-functional teams to deliver a seamless patient experience.
• Maintain confidentiality and uphold high-quality service standards.

Skills

Pharmacy technician experience

Microsoft Office

Education

Washington Pharmacy Technician license

Oregon Pharmacy Technician license

National certification (CPhT)

Job description

Must have active Washington or Oregon pharmacy technician license AND national pharmacy technician certification (PTCB or NHA)

Location: Remote , Monday - Friday, 8:30AM - 5:00PM PST.

Compensation: An employee in this position can expect an hourly rate of 22.00 with potential quarterly bonus incentives. The actual compensation will depend on experience, geographic location, and other factors permitted by law.

About the Role

As a Patient Engagement Specialist, you’ll be the voice of support for patients navigating their medication needs. You’ll handle inbound pharmacy calls, make outbound refill reminders, and guide patients through the refill process with professionalism and empathy. You’ll also collaborate closely with pharmacists, clinicians, and internal teams to ensure patients receive timely, accurate support.

What You’ll Do

• Coordinate and process medication refills, including data entry and claim adjudication
• Place outbound refill calls and assist patients through the refill request
• Respond to and resolve inbound patient and provider inquiries
• Clarify prescription orders with pharmacists or clinical staff
• Maintain and update patient and prescription data in software systems
• Spot trends, recommend improvements, and support process ‑ improvement initiatives
• Partner with cross ‑ functional teams to deliver a seamless patient experience
• Maintain confidentiality and uphold high-quality service standards

What You’ll Get:

• Medical, dental, and vision insurance starting day one
• 401(k) with match , 4 weeks PTO , 10 paid holidays
• Paid parental leave , short-term disability , and professional development
• Access to employee resource groups and wellness programs

What You Need:

• 3+ years of pharmacy technician experience required: (refills, claims adjudication, clinical collaboration, or specialty pharmacy).
• Must have active Washington OR Oregon Pharmacy Technician license.
• National certification (CPhT or equivalent) required.

By providing your mobile number, you agree to receive text messages from Shields Health Solutions related to job opportunities, interview scheduling, and recruiting updates. Message and data rates may apply. You may opt out at any time by replying 'STOP.' Consent is not a condition of employment.

Solid computer skills are required, including proficiency in Microsoft Office tools (Outlook, Teams, Word, Excel, and PowerPoint) for communication, documentation, and data management, as well as, navigating the internet and web-based platforms. Data entry and computer skills will be evaluated through an assessment as part of the pre-employment process.

Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Shields Health Solutions is committed to providing an inclusive hiring experience; if you need assistance or accommodation during the application or interview process, please email [e-mail].

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