Certified Pharmacy Technician - Refill Calls

Shields Health Solutions; Elkridge, Northern (MD, KY); On-site; USD 33,000 - 36,000; Full time

Job summary

Shields Health Solutions in Elkridge, MD is seeking a Certified Pharmacy Technician - Refill Calls to support pharmacy staff and liaisons by ensuring accurate and timely refill processing. This role requires strong communication, data entry, and confidentiality in handling patient information.

The position involves outbound and inbound calls, coordinating medications, and documenting activities using Microsoft Office tools.

Qualifications

• State registered as a pharmacy technician; Nationally certified (CPhT) preferred but not required.
• 1+ year of pharmacy technician experience; 5–8 years preferred in a medical setting.
• High school diploma or GED is required.

Responsibilities

• Make outbound patient refill calls and process requests promptly.
• Answer, triage, and resolve inbound inquiries appropriately.
• Clarify prescription orders with pharmacist or clinician as needed.
• Coordinate refills and ensure correct days supply.
• Assist with claim adjudication and troubleshooting of reject codes.
• Maintain documentation and update data across systems.

Skills

Interpersonal communication

Phone skills

Organizational skills

Attention to detail

Active listening

Discretion/ confidentiality

Education

High school diploma or GED

State registration as pharmacy technician

CPhT certification preferred

Tools

Microsoft Office

Excel

Word

Outlook

PowerPoint

Teams

Job description

Certified Pharmacy Technician - Refill Calls

Elkridge, Maryland

The Pharmacy Refill Technician will provide integrated support to pharmacy staff and Shields Health Solutions Liaisons by providing a 'hands-on' approach to ensuring accurate and timely filling and delivery of specialty medications. This role will work closely with health system pharmacy staff and Shields liaisons by emphasizing accurate workflows and leveraging technology to support optimal patient care and efficient operations. Individual will be responsible for placing outbound calls to patients and assisting them through the entire refill process as well as receiving inbound pharmacy phone calls.

Job Duties:

• Always show kindness and compassion while providing knowledgeable and courteous assistance to patients, providers and pharmacy team members.
• Make assigned outbound patient refill phone calls and complete the patient refill requests in a timely manner.
• Answer, resolve and triage inbound inquiries appropriately.
• Clarify prescription orders with pharmacist and/or clinician as appropriate.
• Proactively coordinate medication refills including data entry and ensuring correct days supply is entered for all fills.
• Following through with claim adjudication and troubleshooting and reject codes.
• Partnering with pharmacy to ensure proper in-stock of medications.
• Identify medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication.
• Identify supplies necessary for select medications such sharps containers, needles/syringes, alcohol swabs, Band-Aids.
• Properly discontinuing patients off service when appropriate.
• Documenting work appropriately across all systems.
• Manage, organize, and update relevant data using database applications.
• Other duties that facilitate patient access to medications as assigned
• Apply observations and recommendations to operational issues, increased productivity, quality, and customer-service standards.
• Identify trends, resolve problems, recommend improvements, implement change.
• Actively participate in process improvement initiatives.
• Act as a value-added business partner to stakeholders throughout the organization.
• Protect organization's value by keeping information confidential.
• Maintain updated knowledge by participating in educational opportunities; reading professional publications; maintaining networks; participating in professional organizations.

Skills: strong interpersonal communication skills, strong phone skills, highly proficient in Microsoft Office particularly Excel and Word; able to quickly learn other programs and able to extract relevant information; strong organizational skills a must.

Traits: Organized, high-integrity, attention to detail, dependable, quality focus, empathetic, good listener/communicator.

Other: energetic, highly motivated, team player with strong personal and communication skills; discretion and confidentiality essential as position deals with highly sensitive and private data.

Experience/ Education:

• Required Licensure/Certification: We are seeking experienced pharmacy technicians who are state registered as a pharmacy technician. Nationally certified as a CPhT or equivalent is strongly preferred but not required. Should additional licensure need to be obtained, the applicant will commit to obtaining the required licensure within a mutually agreed upon timeframe. Continued employment is contingent upon meeting these requirements.
• Years of Experience: Required: 1+ years, Preferred: 5-8 years of experience as a Pharmacy Technician. Experience working with physicians, nurses, and other healthcare professionals (preferably in a medical clinic) is a plus.
• Education: High school diploma or GED required

Job Salary:

This information is being provided to promote pay transparency and equal employment opportunities at Shields Health Solutions. The current pay range for this position is $24.00 per hour to $26.00 per hour. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience, and other relevant factors.

By providing your mobile number, you agree to receive text messages from Shields Health Solutions related to job opportunities, interview scheduling, and recruiting updates. Message and data rates may apply. You may opt out at any time by replying 'STOP.' Consent is not a condition of employment.

Solid computer skills are required, including proficiency in Microsoft Office tools (Outlook, Teams, Word, Excel, and PowerPoint) for communication, documentation, and data management, as well as, navigating the internet and web-based platforms. Data entry and computer skills will be evaluated through an assessment as part of the pre-employment process.

Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Shields Health Solutions is committed to providing an inclusive hiring experience; if you need assistance or accommodation during the application or interview process, please email [e-mail].