Pharmacy Technician Refill Calls

RXinsider LTD.; Phoenix, Northern (AZ, KY); Hybrid; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health insurance starting day one

401(k) with match

4 weeks PTO

10 paid holidays

Parental leave

Short-term disability

Professional development

Job summary

Shields Health Solutions is seeking a Pharmacy Refill Technician to support our pharmacy team in filling and delivering specialty medications. You will assist patients through the refill process, handle outbound and inbound calls, and help maintain efficient operations.

The role is onsite in the office, Monday–Friday, 8:00 AM–4:30 PM AZT. Requires Arizona Pharmacy Technician license and CPhT; 2+ years of experience; strong communication and organizational skills.

Qualifications

• Active Arizona Pharmacy Technician License and CPhT certification are required.
• 2+ years of experience as a pharmacy technician; HS diploma or GED accepted.
• Strong communication, organization, and tech skills; team-oriented mindset.

Responsibilities

• Provide compassionate, knowledgeable assistance to patients, providers, and staff.
• Make outbound refill calls and process requests promptly.
• Answer and triage incoming pharmacy calls.
• Clarify prescription orders with pharmacists or clinicians.
• Coordinate medication refills and complete accurate data entry.
• Assist with claim adjudication and troubleshoot rejected claims.

Skills

Communication

Organization

Tech savviness

Customer service

Education

Arizona Pharmacy Technician License

CPhT Certification

High School Diploma or GED

Tools

Outlook

Teams

Word

Excel

PowerPoint

Job description

Join our Shields team today!

Shields Health Solutions is redefining patient care through specialty pharmacy. We’re hiring a Pharmacy Refill Technician to support the pharmacy team by ensuring accurate, timely filling and delivery of specialty medications. This role includes assisting patients through the refill process, handling both outbound and inbound calls, and helping maintain efficient pharmacy operations.

Schedule: Onsite in office, Monday - Friday, 8:00AM - 4:30PM AZT

Required: Active Arizona Pharmacy Technician License AND National Pharmacy Technician Certification (PTCB/ExCPT)

Hourly role plus quarterly bonuses!

What You’ll Do:

• Provide compassionate, knowledgeable assistance to patients, providers, and staff.
• Make outbound refill calls and process requests promptly.
• Answer and triage incoming pharmacy calls.
• Clarify prescription orders with pharmacists or clinicians.
• Coordinate medication refills and complete accurate data entry.
• Assist with claim adjudication and troubleshoot rejected claims.

What You’ll Get:

• Medical, dental, and vision insurance starting day one
• 401(k) with match, 4 weeks PTO, 10 paid holidays
• Paid parental leave, short-term disability, and professional development
• Access to employee resource groups and wellness programs

What You Need:

• State-registered (Arizona) Pharmacy Technician; CPhT required
• 2+ years of experience as a pharmacy technician; High School Diploma or GED
• Strong communication, organization, and tech skills
• Empathy, integrity, and a team-first mindset

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Solid computer skills are required, including proficiency in Microsoft Office tools (Outlook, Teams, Word, Excel, and PowerPoint) for communication, documentation, and data management, as well as, navigating the internet and web-based platforms. Data entry and computer skills will be evaluated through an assessment as part of the pre-employment process.

Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Shields Health Solutions is committed to providing an inclusive hiring experience; if you need assistance or accommodation during the application or interview process, please email [e-mail].