Pharmacy Technician - Refill Calls

Shields Health Solutions; United States; Remote; USD 26,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with company match

Paid Holidays

Paid Time Off

Paid Parental Leave

Job summary

Shields Health Solutions seeks a Patient Engagement Specialist to support patients in managing medications. You will answer calls, schedule refills, and guide patients through the refill process, working closely with pharmacists and care teams to ensure timely support.

The role emphasizes clear communication, attention to detail, and proficiency with Microsoft Office. A remote setup with a quiet workspace is required, and two monitors are provided for daily operations.

Qualifications

• High school diploma or GED required; pharmacy technician registration where applicable.
• National certification (CPhT/PTCB) required.
• Knowledge of prescription processing or claims adjudication preferred.

Responsibilities

• Answer inbound and/or outbound patient and pharmacy calls
• Call patients to schedule and complete medication refills
• Help process prescriptions and resolve claim issues
• Check prescription status and update patient records
• Work with pharmacists and providers to clarify orders
• Provide friendly, helpful support to patients and partners
• Use systems to track work and keep information up to date
• Other duties and/or responsibilities may apply

Skills

Pharmacy Technician experience

Strong communication

Phone skills

Detail oriented

Education

High school diploma or GED

Pharmacy Technician certification (CPhT/PTCB)

Tools

Microsoft Office (Outlook, Teams, Word, Excel, PowerPoint)

Job description

Location:

Remote

Pay Range:

$19.00 - $22.00/ hour - The actual compensation range will depend on experience, seniority, geographic location, and other factors permitted by law

Benefits:

• Medical, Dental, Vision, 401(k) with company match, Paid Holidays, Paid Time Off, Paid Parental Leave, and more.

About the Role:

As a Patient Engagement Specialist, you will help patients manage their medications. You will answer calls, make refill calls, and guide patients through the refill process. You’ll work closely with pharmacists, providers, and care teams to make sure patients get the support they need.

What You’ll Do:

• Answer inbound and/or outbound patient and pharmacy calls
• Call patients to schedule and complete medication refills
• Help process prescriptions and resolve claim issues
• Check prescription status and update patient records
• Work with pharmacists and providers to clarify orders
• Provide friendly, helpful support to patients and partners
• Use systems to track work and keep information up to date
• Other duties and/or responsibilities may apply

What We’re Looking For:

• Pharmacy Technician experience (1–3 years preferred)
• High school diploma or GED
• Pharmacy Technician state registration (required where applicable)
• National certification (CPhT/PTCB) required
• Knowledge of prescription processing or claims adjudication (preferred)
• Strong communication and phone skills
• Comfortable speaking with patients and care teams daily
• Organized, detail-oriented, and dependable
• Able to learn new systems quickly

Minimum Remote Role Expectations:

• Remote role (must have reliable high-speed internet and a quiet workspace)
• Two monitors required (provided by company)
• Monday–Friday schedule, may start as early as 7:45 AM EST
• Occasional overtime may be needed

Solid computer skills are required, including proficiency in Microsoft Office tools (Outlook, Teams, Word, Excel, and PowerPoint) for communication, documentation, and data management, as well as, navigating the internet and web-based platforms. Data entry and computer skills will be evaluated through an assessment as part of the pre-employment process.

Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Shields Health Solutions is committed to providing an inclusive hiring experience; if you need assistance or accommodation during the application or interview process, please email [e-mail].