Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens; Severna Park (MD); On-site; USD 35,000 - 50,000; Full time

Job summary

An established industry player is seeking dedicated Pharmacy Technicians to join their patient-centric team. This role offers a unique opportunity to engage with customers, ensuring they receive the best care possible while developing strong relationships. With a commitment to training and certification, you will be equipped with the necessary skills to excel in the pharmacy field. The company champions a supportive work environment, providing the latest technology and resources to help you grow your career. If you are passionate about healthcare and customer service, this position is a fantastic opportunity to make a difference in people's lives.

Qualifications

• Fluency in English required; training provided for certification.
• Willingness to work flexible hours, including evenings and weekends.

Responsibilities

• Assist the pharmacist in pharmacy practice under supervision.
• Engage customers and resolve issues for a positive experience.
• Manage pharmacy operations including filling prescriptions.

Skills

Customer Service

Pharmacy Systems Operation

Communication Skills

Attention to Detail

Education

High School Diploma or Equivalent

Pharmacy Technician Certification

Tools

Pharmacy Management Software

Point of Sale Systems

Job description

Our pharmacy technician positions have undergone an exciting transformation, moving from a transaction-based environment to a much more patient-centric one. As a Walgreens Pharmacy Technician or Pharmacy Technician Apprentice, you'll be front and center – interacting with our customers and developing strong patient relationships. Pharmacy is the core of our business, and our pharmacy technicians enjoy all the tools and support – including the latest technology – to grow their careers and reach their goals.

Walgreens is proud to invest & champion an “earn while you learn” Pharmacy Technician Training Program recognized by ASHP & Department of Labor. This apprenticeship program provides an entry point to a career in healthcare by guiding you toward becoming a Pharmacy Technician Certification Board (PTCB) Certified Pharmacy Technician and helping you maintain the high level of skill required in the pharmacy care industry. It equips you with a nationally recognized, portable credential to advance your career.

Whether you are new to pharmacy work or an experienced Pharmacy Technician, apply now! Walgreens will train you to use your skills and talents to serve and care for our patients and customers. The courses, learning activities, and resources in our pharmacy technician training program are designed to give you foundational and advanced knowledge, skills, and on-the-job experiences needed to prepare for certification as a pharmacy technician.

Responsibilities include:

1. In accordance with state and federal regulations, assist the pharmacist, under direct supervision, in the practice of pharmacy. Assist in other Pharmacy Department duties per company policies and procedures.
2. Use pharmacy systems to obtain patient and drug information and process prescriptions. If PTCB certified, assist and coach other pharmacy technicians in operating pharmacy systems and cashiers in handling pharmacy transactions.
3. Model and deliver a distinctive and delightful customer experience.

Customer Experience

• Engage customers and patients by greeting them and offering assistance with products and services. Resolve issues and answer questions to ensure a positive experience.
• Share customer service best practices with team members, including interpersonal habits and Walgreens service traits.
• Develop strong relationships with valuable customers.

Operations

• Assist in pharmacy practice under pharmacist supervision, ensuring compliance with policies and regulations.
• Perform duties such as entering patient and drug information, filling prescriptions, verifying medicines, and checking for interactions.
• Report prescription errors immediately and adhere to policies regarding pharmacy errors and quality improvement.
• Follow policies on Good Faith Dispensing during prescription activities.
• Handle sales transactions, cash handling, and assist customers in locating products.
• Manage telephone communications, process third-party claims, and support inventory management activities.
• Assist in administering clinical services, including sample collection and coordination with healthcare providers.
• Develop relationships with the medical community through outreach and detailing.
• Ensure the pharmacy environment is stocked, clean, and orderly.
• Maintain respectful relationships with coworkers and complete assigned tasks.

Training & Personal Development

• Earn and maintain PTCB certification through the designated training program and/or state certification. Certification is required for promotion to senior technician.
• Attend training and acquire continuing education credits to stay current in healthcare and pharmacy developments.

Additional requirements include fluency in reading, writing, and speaking English (except in Puerto Rico) and willingness to work flexible hours, including evenings and weekends.