Pharmacy Technician: Patient Service Rep

Scripts Rx Pharmacy; Carmel (IN); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Healthcare

Retirement plan

Vacation time after 90 days

Job summary

Scripts Rx Pharmacy in Carmel, IN seeks a Patient Service Representative to support pharmacists in delivering medications to patients. The role operates in an omnichannel contact center handling calls, texts, chats, and emails, with emphasis on white-glove customer service.

Must have a high school diploma; healthcare or call center experience is preferred. Competitive hourly rate and benefits after 90 days; shifts 8:00–16:00, 9:30–17:30, or 11:00–19:00, with full-time employment.

Qualifications

• High school diploma required and college degree preferred
• Experience in a pharmacy, pharmaceutical, or healthcare industry is preferred but not required
• Experience in a call center environment is preferred but not required
• Good interpersonal, communication, and customer service skills
• Experience with providing white glove customer service situations
• Experienced and excels at multitasking
• Agile and willing to work in a consistently evolving work environment
• Comfortable with technology and working with computers

Responsibilities

• Contact patients via call, text, chat, and email to provide support
• Perform patient insurance eligibility checks
• Prepare prescriptions for delivery
• Support prior authorization processing
• Address patient prescription concerns
• Manage inbound pharmacy call volume

Skills

Interpersonal skills

Communication skills

Customer service

Multitasking

Tech-savvy

Education

High school diploma (college degree preferred)

Job description

A Patient Service Rep at Scripts Rx, under the supervision of a licensed pharmacist, helps the pharmacists provide medication to patients and consumers. Technicians work in an omnichannel (call, text, chat, and email) patient contact center environment where key tasks include contacting patients, performing patient insurance eligibility checks, preparing prescriptions for delivery, supporting prior authorization processing, addressing patient prescription concerns, and managing inbound pharmacy call volume.

At Scripts Rx, patient service of the utmost importance, which is why deploy a number of cutting-edge technologies and custom solutions to provide an unrivaled experience. Working at Scripts Rx is more than working at a pharmacy, it is working with a talent team, striving to improve healthcare outcomes for our patients and doctors we service.

Scripts Rx pharmacy maintains a diverse workforce and is fully committed to providing an equal employment opportunity environment regardless of gender, race, sexual orientation, or age. Scripts Rx maintains a true meritocracy with opportunities to move to a variable compensation model after the initial 90 days.

For more information, please visit our website: www.scriptsrxpharmacy.com

Qualifications

• High school diploma required and college degree preferred
• Experience in a pharmacy, pharmaceutical, or healthcare industry is preferred but not required
• Experience in a call center environment is preferred but not required
• Good interpersonal, communication, and customer service skills
• Experience with providing white glove customer service situations
• Experienced and excels at multitasking
• Agile and willing to work in a consistently evolving work environment
• Comfortable with technology and working with computers

Intangibles

• Ability to work independently on behalf of team objectives
• Responsible and professional personality
• Highly motivated
• Creative, innovative mindset

Compensation: $18.00 to $22.00 per hour based on experience

Benefits Offered: Healthcare, retirement, and vacation time available after 90 days

Shifts: Typically, this position offers 8-hour shifts 5 days a week. 8am-4pm, 9:30am-5:30pm, or 11am-7pm. Shifts may vary depending on need of pharmacy. The Pharmacy is open 8am-7pm M-F and 10am-2pm every Saturday.

Employment Type: Full-Time

Address: 11555 N Meridian St, Carmel, IN 46032

• Website: www.scriptsrxpharmacy.comronment.