Pharmacy Technician - Member Care Advocate

TrueScripts Management Services; Washington (IN); Hybrid; USD 44,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Bonus program

401k with match

ESOP

Employee Assistance Program

Wellness program

Dream Manager Program

Family culture

Charitable contributions

Celebrations

Job summary

TrueScripts Management Services is hiring a Pharmacy Technician - Member Care Advocate to manage in-house and external communications with clients and members. You will primarily engage with callers and resolve inquiries, ensuring accurate claims processing and excellent service.

This is a hybrid role requiring 2+ days in the Washington, Indiana office. Pharmacy Technician experience is highly preferred to navigate clinical and claims complexities.

Qualifications

• Pharmacy technician experience preferred.
• Strong communication and customer relations skills.
• Able to handle high-volume calls with patience and accuracy.

Responsibilities

• Handle high-volume inbound/outbound calls and emails from members, clients, pharmacies, and physician offices.
• Troubleshoot claim processing issues within the adjudication system.
• Respond promptly to website inquiries and provide clear updates to clients.

Skills

Pharmacy Tech

Customer service

Phone support

Communication skills

Analytical thinking

Microsoft Office

Claims processing

Education

High School Diploma

College degree preferred

Tools

Claims adjudication system

Microsoft Office

Job description

Description

TrueScripts Management Services is a pharmacist-founded, fully transparent Prescription Benefit Manager that has been revolutionizing the PBM industry since 2014. Our mission is to build lasting relationships by providing prescription benefit expertise at a personal and customized level to ensure optimum value at the lowest possible cost. We are committed to lowering prescription drug spending, achieving clinically effective outcomes, and always delivering Amazing Care. Good! Because this is so much more than just our tagline. It is the foundation upon which our business was built. We believe that Amazing Care starts from within, and our culture is reflective of this philosophy.

• A wide range of health insurance options including medical, dental and vision
• A strong salary and bonus program
• A robust 401k and company match
• Truescripts is transitioning to an ESOP, a team member owned company! Each year team members are allocated shares of stock through our ESOP, a Qualified Retirement plan!
• Employee Assistance Program
• A wellness program including financial incentives, chiropractic and massage services, and fitness stipends
• Dream Manager Program (yes, it’s a real thing!)
• A cohesive, family-based culture
• Charitable contributions and volunteer time
• Lots of celebrations!

Our Team Members Enjoy

• A wide range of health insurance options including medical, dental and vision
• A strong salary and bonus program
• A robust 401k and company match
• Truescripts is transitioning to an ESOP, a team member owned company! Each year team members are allocated shares of stock through our ESOP, a Qualified Retirement plan!
• Employee Assistance Program
• A wellness program including financial incentives, chiropractic and massage services, and fitness stipends
• Dream Manager Program (yes, it’s a real thing!)
• A cohesive, family-based culture
• Charitable contributions and volunteer time
• Lots of celebrations!

Ok, enough about us. Here’s what we need from you:

A future team members' values need to align with TrueScripts' core values of Integrity, Respect, Innovation, and Service. This match in value systems is critical for our team's chemistry and continued success. Our culture is positive, and our people possess a ‘can do, proactive attitude. Honesty and transparency are the foundation that we build upon. What sets us apart from our competitors is the programs that we bring, the education that we provide, and the utmost respect for clients and their members to assist them when and where needed.

Position Summary

The Pharmacy Technician - Member Care Advocate is responsible for performing all tasks relative to in-house and external communications with TrueScripts' clients and members.

As a phone-based advocate, you can expect to spend the majority of your day actively engaging with callers.

**This is an in-office/remote hybrid role requiring 2 or more days a week in office at our Washington, Indiana location.

Pharmacy Technician experience is highly preferred for this role to help navigate clinical and claims complexities seamlessly.

Core Responsibilities

Account Inquiries & Claims Processing (High-Volume Phone Support)

• Manage a high volume of daily inbound and outbound phone calls and emails from members, clients, pharmacies, and physician offices.
• Troubleshoot claim processing problems and inquiries directly in the claims adjudication system while maintaining an engaging phone presence.
• Respond promptly to website inquiries.
• Become proficient in all aspects of the claims adjudication system.
• Communicate recurring problems and systemic concerns to the manager.

Requirements & Qualifications

• Pharmacy Technician experience is strongly preferred.
• Comfort and stamina for being on the phone the majority of the workday.
• Proven customer service experience, ideally in a call center or pharmacy setting.
• Knowledge of prescription claims processing is highly helpful.
• Analytical thinking and sharp attention to detail.
• Excellent communication and customer relations skills.
• Strong problem-solving skills.
• Ability to multi-task and prioritize in a fast-paced, ever-changing environment.
• Strong computer skills, including Microsoft Office (Excel, Word, PowerPoint, Outlook).
• High School Diploma and/or college degree in a related field preferred.

Salary Description

Wages beginning at $25 an hour / $52,000 a year.