Patient Service Representative

Scripts Rx Pharmacy; Indianapolis (IN); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Healthcare

Retirement

Vacation time after 90 days

Job summary

Scripts Rx Pharmacy seeks a Patient Service Representative to support pharmacists in delivering medications to patients. You will operate in an omnichannel patient contact center, coordinating calls, texts, chats, and emails to resolve prescription-related inquiries and ensure smooth delivery.

The role emphasizes excellent customer service, multi-tasking, and adaptability in a fast-evolving environment, with emphasis on using technology to enhance patient outcomes.

Qualifications

• High school diploma required; college degree preferred.
• Indiana technician license required.
• Healthcare/pharmacy experience preferred but not required.
• Call center experience preferred but not required.
• Strong interpersonal, communication, and customer service skills.
• Ability to multitask in a fast-paced environment.
• Comfortable with technology and computers.

Responsibilities

• Contact patients via call, text, chat, and email in a contact center environment.
• Perform patient insurance eligibility checks.
• Prepare prescriptions for delivery.
• Support prior authorization processing.
• Address patient prescription concerns.
• Manage inbound pharmacy call volume.

Skills

Communication skills

Customer service

Multitasking

Adaptability

Tech proficiency

Education

High school diploma

College degree

Job description

Job Description

Job Description

** Opportunity Overview:**

A Patient Service Rep at Scripts Rx, under the supervision of a licensed pharmacist, helps the pharmacists provide medication to patients and consumers. Reps work in an omnichannel (call, text, chat, and email) patient contact center environment where key tasks include contacting patients, performing patient insurance eligibility checks, preparing prescriptions for delivery, supporting prior authorization processing, addressing patient prescription concerns, and managing inbound pharmacy call volume.

At Scripts Rx, patient service of the utmost importance, which is why deploy a number of cutting-edge technologies and custom solutions to provide an unrivaled experience. Working at Scripts Rx is more than working at a pharmacy, it is working with a talent team, striving to improve healthcare outcomes for our patients and doctors we service.

Scripts Rx pharmacy maintains a diverse workforce and is fully committed to providing an equal employment opportunity environment regardless of gender, race, sexual orientation, or age.

For more information, please visit our website: www.scriptsrxpharmacy.com

** Qualifications:**

• High school diploma required and college degree preferred
• Indiana technician license required
• Experience in a pharmacy, pharmaceutical, or healthcare industry is preferred but not required
• Experience in a call center environment is preferred but not required
• Good interpersonal, communication, and customer service skills
• Experience with providing white glove customer service situations
• Experienced and excels at multitasking
• Agile and willing to work in a consistently evolving work environment
• Comfortable with technology and working with computers

** Intangibles:**

• Ability to work independently on behalf of team objectives
• Responsible and professional personality
• Resourceful problem solver
• Excellent communication skills
• Highly motivated
• Strong multi-tasking skills
• Creative, innovative mindset

** Compensation:** $20.00 to $22.00 per hour based on experience

** Benefits Offered:** Healthcare, retirement, and vacation time available after 90 days

** Shifts:** Typically, this position offers 8-hour shifts 5 days a week. 8am-4pm, 9:30am-5:30pm, or 12pm-8pm. Shifts may vary depending on need.

** Employment Type:** Full-Time

** Pharmacy Technician License: Active pharmacy technician license - certified - preferred

** Website:** www.scriptsrxpharmacy.com

Company Description

Scripts Rx is a fast-growing, specialty pharmacy company that helps manufacturers address common patient access concerns while providing a next-generation pharmacy experience for doctors and patients. We employ highly skilled pharmacy technicians, pharmacists, and industry professionals, coupling industry expertise with innovative technology, process, and strategic solutions to change the way people think about pharmacy.

Scripts Rx was established with a mission to change the way doctors, patients, and drug manufacturers think about pharmacy. Pharmacies today are dependent upon antiquated processes, approaches, and technologies that prevent them from adapting to the ever-evolving needs of patients and doctors. At Scripts Rx, we are focused on building innovative solutions and new approaches that challenge traditional pharmacy norms to achieve the best possible outcomes for the patient while significantly improving the way doctors’ offices interact with pharmacy.

Scripts Rx provides its services to doctors and patients across the country through its physical location in Houston. Scripts Rx has experienced rapid growth and now and is continuing to build a foundation of innovative technology solutions since its founding in 2016.

Company Description

Scripts Rx is a fast-growing, specialty pharmacy company that helps manufacturers address common patient access concerns while providing a next‑generation pharmacy experience for doctors and patients. We employ highly skilled pharmacy technicians, pharmacists, and industry professionals, coupling industry expertise with innovative technology, process, and strategic solutions to change the way people think about pharmacy.

Scripts Rx was established with a mission to change the way doctors, patients, and drug manufacturers think about pharmacy. Pharmacies today are dependent upon antiquated processes, approaches, and technologies that prevent them from adapting to the ever‑evolving needs of patients and doctors. At Scripts Rx, we are focused on building innovative solutions and new approaches that challenge traditional pharmacy norms to achieve the best possible outcomes for the patient while significantly improving the way doctors’ offices interact with pharmacy.

Scripts Rx provides its services to doctors and patients across the country through its physical location in Houston. Scripts Rx has experienced rapid growth and now and is continuing to build a foundation of innovative technology solutions since its founding in 2016.