Pharmacy Technician - NY Remote

Tier1usa; New York (NY); Remote; USD 28,000 - 39,000; Full time

Benefits offered by this job

Competitive pay

Benefits package (medical, dental, and

Vision coverage

Job summary

Capsule is hiring a Processing Pharmacy Technician to provide white-glove service through an efficient prescription workflow, optimize customer satisfaction, and navigate complex pharmacy issues. Responsibilities include entering prescriptions, verifying insurance, and communicating with customers and pharmacists across phone, text, chat, and email while upholding HIPAA guidelines.

You will work with cross-functional teams to drive a seamless customer and provider experience, ensuring accuracy

Qualifications

• Located in New York.
• 2+ years of experience as a pharmacy technician.
• PTCB certification preferred but not required.
• Familiar with SIG codes and medication names.
• Proficient with Windows PC applications and learning new systems.
• Reliable computer with audio/video capability and high-speed internet.
• Full-Time flexible availability with rotating shifts.

Responsibilities

• Translate and enter prescription information into the pharmacy database per state regulations.
• Verify insurance information and process insurance claims.
• Communicate with customers, external partners, and pharmacists via phone, text, chat, and email to resolve issues while adhering to HIPAA regulations.
• Maintain high SLA standards by addressing tasks promptly and efficiently.
• Collaborate with cross-functional teams and external partners to ensure a seamless customer and provider experience.

Skills

Customer service

Multichannel communication

Attention to detail

HIPAA compliance

Education

PTCB certification

Tools

Windows PC

Pharmacy software

Job description

Capsule is a new kind of pharmacy. One that is smarter, friendlier, faster and hand-delivers your medication, same-day, for free. We have a national presence and have raised over $500MM from the best healthcare and technology investors in the world. People succeed in our culture when they are intensely focused on our customers, are energized by accomplishing ambitious goals, and push themselves and their teammates to be their best. If this excites you, we’d love to have you join us .

About the Role

As a Processing Pharmacy Technician, you will be responsible for providing white-glove service for customers by following an efficient prescription workflow, optimizing customer satisfaction, and helping to navigate complex pharmacy issues. Your responsibilities will include:

• Accurately translating and entering prescription information into the pharmacy database according to state regulations.
• Verifying insurance information and processing insurance claims.
• Communicating via multiple mediums (phone, text, chat, email) with customers, external partners, and pharmacists to resolve any issues including prior authorizations and provide prescription updates while adhering to HIPAA regulations and company policies.
• Maintaining high SLA standards by addressing all tasks promptly and efficiently.
• Working closely with cross-functional teams and external pharmacy partners, to drive customer satisfaction and ensure a seamless customer and provider experience.

Requirements

• Located in New York
• You have 2+ years of experience as a pharmacy technician. PTCB certification preferred, but not required.
• You are familiar with industry specific terminology (SIG codes, both brand and generic names of medications.
• You are proficient with computer and Windows PC applications, including aptitude to learn and navigate additional computer systems that may be new to you
• You have access to a reliable computer with audio and video capabilities, including high-speed internet of at least 100 Mbps
• You have Full-Time flexible availability. Schedules will be set in conversation with hiring managers and may include both weekday and weekend hours or morning, afternoon, and evening shifts. Shifts are scheduled 8 hours each day on a rotating basis, between 9am-10pm M-F, with rotating weekend coverage from 10am-6pm.
• You work hard and enjoy the process, combining emotional intuition for a great consumer experience with analytical rigor to improve pharmacy processes, celebrating wins along the way.

What We Offer

• Competitive compensation, commensurate with qualifications and experience
• Comprehensive benefits package including medical, dental, and vision coverage
• The opportunity to work alongside some of the brightest minds in healthcare and technology

Capsule is committed to hiring the best team possible to build a pharmacy that works for everyone. We have a diverse set of problems to solve, and believe that we need a diverse set of perspectives to deliver the best possible solutions to those problems. We look for talent from a wide range of backgrounds - including but not limited to - race, age, sexual orientation, gender identity and expression, national origin, religion, disability, and veteran status.