Pharmacy Technician - Medication Access

Cleveland Clinic; Cleveland (OH); On-site; USD 31,000 - 44,000; Full time

Benefits offered by this job

Sign-on bonus up to $2,500

Job summary

Cleveland Clinic on Main Campus seeks a Pharmacy Technician – Medication Access to support inpatient and ambulatory care by helping patients overcome medication access and insurance barriers during hospital stays. This role collaborates with physicians, nurses, pharmacists, care coordinators and patients, spending about 75% of time rounding on inpatient units and facilitating discharge medication plans.

The ideal candidate has a High School Diploma or GED, six months related experience or a

Qualifications

• Minimum High School Diploma or GED.
• Six months related experience OR completion of a Pharmacy Technician Program.
• Registration as a Pharmacy Technician with the Ohio Board of Pharmacy required within 6 months; CPhT preferred.
• CPhT required within 18 months.

Responsibilities

• Procure prescriptions and document in EMR as required.
• Identify and resolve medication access problems with patients and care team.
• Coordinate education, bedside medication delivery, and payment.
• Assist with development and implementation of pharmacy policies.
• Work with pharmacy leadership to identify opportunities to improve patient experience.
• Assist manager in quality control programs.
• Complete third party prior authorization requests.
• Monitor program performance and patient experience indicators.
• Complete medication histories and transitional care activities.

Skills

Patient communication

Collaborative teamwork

Medication history

Insurance & prior authorization

Education

Pharmacy Technician Program

High School Diploma

CPhT preferred

Tools

EMR system

Pharmacy workflows

Job description

Pay Range

Minimum hourly: $22.50

Maximum hourly: $32.00

The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic’s benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).

• This position is eligible for a sign-on bonus of up to $2,500
• This position is eligible for a sign-on bonus of up to $2,500

Join Cleveland Clinic’s Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world class and caregivers are family. Here, you will work alongside a passionate and dedicated team, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

The Pharmacy Technician – Medication Access supports both inpatient and ambulatory care by helping patients overcome medication access and insurance barriers throughout their hospital stay. This highly collaborative, patient-focused role is primarily clinical in nature and involves working closely with physicians, nurses, pharmacists, care coordinators, and patients across Main Campus. Caregivers spend approximately 75% of their time rounding on inpatient units, completing medication histories, verifying insurance coverage, resolving prior authorization and medication access issues, coordinating discharge medication plans, and delivering medications to the bedside. By monitoring patient admissions, identifying financial and coverage barriers, and partnering with the care team to optimize medication plans, this role plays a critical part in ensuring timely access to medications, supporting safe transitions of care, and improving the overall patient experience. Retail, ambulatory, or mail-order pharmacy experience and strong medication knowledge are highly beneficial in this fast-paced, team-oriented environment.

A caregiver in this position will work four 10-hour shifts per week, scheduled between Sunday and Saturday, from 7:00 to 5:30pm. Weekend rotations will occur every fourth weekend, and caregivers will be required to work 1-2 holidays per year on a rotating basis.

A caregiver who excels in this role will:

• Communicate directly with patients and caregivers while performing technical functions within the assigned work area to ensure timely and accurate procurement of prescriptions and documentation within the electronic medical record when required.
• Identify potential medication-related access problems and work with patients and the multi-disciplinary team to solve these problems in an efficient and patient-centered manner.
• Coordinate education, bedside medication delivery, and medication payment.
• Assist with the development and implementation of policies and procedures to ensure a seamless medication-related procurement process for patients.
• Work with the pharmacy leadership teams to identify areas of opportunity for improved patient experience.
• Assist manager in creating, implementing and monitoring quality control programs in assigned area.
• Conduct third party prior authorization requests when needed.
• Monitor program performance, including patient volumes served and patient experience indicators, serving as a valued resource to identify discharge prescription coverage issues and assist in their resolution.
• Complete medication histories or other transitional care activities as assigned per location.

Minimum qualifications for the ideal future caregiver include:

• High School Diploma/GED
• Six months of related experience OR completion of a Pharmacy Technician Program
• Upon hire, registration as a Certified Pharmacy Technician, Registered Pharmacy Technician or Pharmacy Technician Trainee with the Ohio Board of Pharmacy is required. Candidate must be eligible for Registration as a Certified Pharmacy Technician with the Ohio Board of Pharmacy. Registration as a Certified Pharmacy Technician is required within 6 months.
• Certified Pharmacy Technician (CPhT) through the Pharmacy Technician Certification Board (PTCB) is preferred at time of hire. CPhT through the Pharmacy Technician Certification Board (PTCB) is required within 18 months.

Preferred qualifications for the ideal future caregiver include:

• Experience dealing with third party insurance and prior authorization process
• Completion of a formal pharmacy technician training program

Physical Requirements

• Typical physical demands include ability to perform the job while standing and walking for prolonged times, approximately 75% of shift and continuously for extended periods of time.
• Manual dexterity sufficient to perform computer and dispensing functions of the job.
• Ability to lift up to 20 pounds.
• Position often includes reaching, stretching, stooping, climbing steps and sitting.

Personal Protective Equipment

• Follows standard precautions using personal protective equipment as required.