Pharmacy Technician Lead — Team & Compliance Leader

Aurora Health Care; Menomonee Falls (WI); On-site; USD 34,000 - 48,000; Full time

Job summary

Aurora Health Care seeks an experienced Pharmacy Technician Lead to supervise the pharmacy technician team, ensuring accurate work and timely completion. The role provides guidance on complex issues, enforces compliance with policies, and supports staff development through training and scheduling.

The position requires knowledge of pharmacy operations, HIPAA, and third-party billing processes, with a focus on delivering high-quality patient care in a busy retail/pharmacy setting.

Qualifications

• Typically requires 3+ years of experience as a pharmacy technician, including third-party insurance or Medicare experience in a retail setting.
• Licensure: Pharmacy Technician registration in WI and national certification (PTCB/ExCPT) within required timeframes.
• Strong leadership, delegation, and problem-solving abilities are essential.

Responsibilities

• Oversees activities of the pharmacy technician staff to ensure timely completion and accuracy of work.
• Provides leadership on complex issues and advises staff on procedural changes.
• Trains/orients team members and manages staff scheduling; directs daily work and progress reviews.

Skills

Leadership

Staff development

Procedural updates

Regulatory compliance

HIPAA knowledge

Communication

Education

High School Diploma

Tools

Pharmacy software

Microsoft Office

EMR/EHR systems

Job description

Aurora Health Care seeks an experienced Pharmacy Technician Lead to supervise the pharmacy technician team, ensuring accurate work and timely completion. The role provides guidance on complex issues, enforces compliance with policies, and supports staff development through training and scheduling.

The position requires knowledge of pharmacy operations, HIPAA, and third-party billing processes, with a focus on delivering high-quality patient care in a busy retail/pharmacy setting.