Pharmacy Technician Lead

externallincarecareers; Town of Florida (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

externallincarecareers is seeking a Pharmacy Technician Lead to guide Pharmacy Technicians, train staff, and manage daily workflow. The role emphasizes accurate data entry, customer service, and adherence to company policies.

The Lead will provide frontline leadership, answer questions, and escalate issues to management as needed, ensuring efficient and compliant pharmacy operations.

Qualifications

• High School diploma or GED required.
• Must be a Registered Pharmacy Technician with the State Board of Pharmacy.
• Prior Pharmacy and/or Supervisor experience helpful.

Responsibilities

• Acts as a resource to Pharmacy Technicians, answering work-related questions and directing workflow.
• Provides first-level leadership, training, and direction for staff technicians.
• Provides customer service by answering the phone and giving pharmacy information or escalating to a pharmacist or management.
• Enters patient demographics and prescription information accurately in the computer system.
• Assists Supervisor in workload assignments and monitors technician productivity.
• Answers non-clinical questions (e.g., shipment arrival) and ensures adherence to company policies.

Skills

Leadership

Training

Staff supervision

Customer service

Communication

Problem solving

Education

High School Diploma / GED

Registered Pharmacy Technician

Pharmacy supervisor experience helpful

Job description

The Pharmacy Technician Lead acts as a resource to the Pharmacy Technicians by answering work related questions and directing work flow, and by providing first level leadership, training, and direction for staff technicians.

Job Responsibilities:

• Provides customer service by answering the phone
• provides correct pharmacy information to customers, or refers call to a pharmacist or management if unable to do so
• answers non-clinical questions (when will shipment arrive, etc.)
• enters patient demographics into patient profile with special emphasis on the correct spelling of name and DOB
  • enters all other information as required by company
• Enters prescription information accurately into computer system
  • correct drug, correct strength, correct frequency, correct quantity, correct doctor, correct refills, and any other pertinent information
• Provides initial and ongoing training to Pharmacy Technician staff
• Responds to employee work process questions, ensuring that technicians are following company policies and procedures
• Assists Supervisor in assignment of workload and monitoring of efficiency and productivity of technicians
• Uses appropriate judgment in upward communication regarding department or employee concerns, escalating issues to supervisor and/or manager as appropriate
  

• Judgment
  • Makes effective choices
  • Uses policies, procedures, and/or guides to make good choices
  • Uses data and facts in order to make day-to-day decisions and involves others as needed
  • Recognizes what might be a problem and informs those who can correct it
• Customer Centered
  • Serves the Customer
  • Shows care and concern when speaking with customers
  • Ask questions in order to understand and meet customer needs
  • Uses policies and information in order to exceed customer expectations
• Execution and Results
  • Ensures work is done correctly
  • Works on top priorities first
  • Makes a consistent effort to get results
  • Meets deadlines
  • Takes action to solve problems so work can be completed in a timely manner
• Planning and Improvement
  • Accepts responsibility and meets expectations for own work
• Ethics and Compliance
  • Follows company policies and procedures
  • Shows integrity and ethical behavior in all work situations
  • Reports ethical and compliance issues promptly
• Adaptability
  • Stays focused on own work when faced with change or difficulties
  • Stays open and learns from assignments and feedback
  • Demonstrates ability to work in different areas of responsibilities

Education and Experience:

• A High School diploma or general education degree (GED) is required
• Must be a Registered Pharmacy Technician with the State Board of Pharmacy
• Prior Pharmacy and/or Supervisor experience helpful