PHARMACY/LEAD TECHNICIAN

Kroger Family of Companies; Commerce Charter Township (MI); On-site; USD 42,000 - 66,000; Full time

Job summary

Kroger Family of Companies is seeking a Pharmacy Senior Certified Technician to support and train a high‑performing pharmacy team in a fast-paced retail setting in Michigan. You will assist the pharmacist, ensure accurate dispensing, and uphold HIPAA and safety standards.

The role emphasizes leadership, mentoring, scheduling, inventory oversight, and exceptional customer service while complying with state and federal regulations. On‑site opportunity with growth potential.

Qualifications

• Must be professional, dependable, and able to gain support of others to lead a high performing pharmacy team
• Self-motivated, organized, able to prioritize, plan and meet deadlines
• HIPAA regulations knowledge and compliance essential

Responsibilities

• Understand and adhere to HIPAA regulations
• Assist pharmacist in responsibilities and mentor technicians
• Provide stellar customer experience with accurate reception, data entry, adjudication and dispensing
• Train and mentor new hire technicians and support pharmacy staff
• Oversee scheduling and station rotation for hourly staff
• Manage inventory including orders, returns and physical inventory
• Coach technicians to maintain safety and quality standards
• Prepare for offsite clinical events to support pharmacists
• Ensure sanitation and safety regulations and company guidelines are followed
• Report any illegal activity and comply with all regulations
• Perform essential job functions with or without accommodation

Skills

Leadership

Customer service

Attention to detail

Education

High School Diploma or GED

Pharmacy Technician Certification

Tools

Pharmacy software

Job description

Provide and train others to provide exceptional customer service to help people live healthier lives by treating our customers/employees in a fair and ethical manner, providing a safe, clean, inclusive environment, being a responsible member of the community, providing the right products, services, and care at the right time with fair and accurate pricing. Provide direct patient intervention by providing health and wellness services and experiences relevant to the patient as allowable by and consistent with state and federal laws. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

RESPONSIBILITIES - Support company health and wellness initiatives

• Understand and adhere to Health Insurance Portability and Accountability Act (HIPAA) regulations

• Must be willing and able to adequately perform all essential job functions and tasks of a Pharmacy Senior Certified Technician

• Maintain a current state registration, certification, or license depending on state requirements

• Assist pharmacist in all responsibilities except those that require a pharmacist's professional judgement

• Provide a stellar customer experience while accurately and efficiently completing all steps of reception, data entry, adjudication, and product dispensing

• Train and mentor new hire technician day-to-day training and support for pharmacy associates

• Encourage, monitor and assist new techs through the technician training program

• Ensure execution of department standards by leading by example and delegating as necessary

• Serve as the primary representative for store-wide meetings/huddles

• Help create and manage scheduling and station rotation for the hourly staff per labor forecasts

• Complete the PIC Assistant process walk

• Oversee inventory management including, but not limited to, reconciling orders, returns process, physical inventory preparation

• Act as pharmacy safety subject matter expert being able to recognize areas of opportunity and coach to correctness as appropriate

• Prepare for offsite Business to Business clinics (biometric screenings, vaccinations) to support pharmacist

• Comply with and reinforce all sanitation and safety regulations/guidelines/procedures and programs according to company, local, state, and federal health code regulations; identify unsafe conditions and notify store management

• Comply with local, state and federal regulations; report all illegal activity, including robbery, theft or fraud

• Must be able to perform the essential job functions of this position with or without reasonable accommodation

QUALIFICATIONS Minimum

High School Diploma or GED

1 year or more of Pharmacy Tech experience

Pharmacy Technician Certification

Must be professional, dependable, possess positive attitude, good judgment, and be able to gain the support of others to lead a high performing pharmacy team

Selfmotivated, able to organize, prioritize, plan and meet deadlines

Desired

1 year or more of previous experience in a management or supervisory role