Pharmacy Technician: Front-End Customer Care

Valor Compounding Pharmacy

Berkeley (CA)

On-site

USD 30,000 - 39,000

Full time

5 days ago

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Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k retirement plan with safe harbor

Job summary

Valor Compounding Pharmacy in Berkeley, CA seeks a Pharmacy Technician Customer Care to type prescriptions, handle calls, and drive excellent service in the front-end team. You will work under the Customer Care Manager and collaborate with pharmacists, data entry, and shipping staff to fulfill orders efficiently.

The ideal candidate has a High School diploma, CA-licensed technician status preferred, and experience with pharmacy software or customer service.

Qualifications

Minimum of High School Diploma/GED.
Preferred licensed pharmacy technician in good standing with the CA Board of Pharmacy.
At least 1 year of pharmacy technician experience or 2-3 years of customer service experience.
Preferred 2 years of experience with pharmacy software or other retail database systems.
Type at least 60 wpm.
Read, understand and be compliant with HIPAA.
Proficient in CA pharmacy law pertaining to pharmacy technicians.

Responsibilities

Answer incoming calls from patients and doctors’ offices.
Enter information and search databases to respond to inquiries and process prescriptions.
Create Zendesk tickets for escalated calls with accurate data.
Demonstrate professional etiquette and phone skills during calls.
Use technology to provide First Call Resolution to customers.
Follow guidelines to provide consistent service and answers.
Collaborate with pharmacists and staff to fulfill orders efficiently.
Fulfill other technician duties as assigned by supervising pharmacist.
Assist in duties to ensure business functionality.