Pharmacy Technician Clinical Coordinator

MedStar Health; Elkridge (MD); On-site; USD 31,000 - 55,000; Full time

Job summary

MedStar Health in Elkridge is seeking a Full-Time Pharmacy Technician Clinical Coordinator to join the team on the day shift, offering a 40-hour workweek. The role supports clinical operations including benefits investigation, prior authorization, copay assistance, and patient onboarding to enhance medication access and patient care.

Collaborating with clinicians, payors, and patients, you will coordinate drug replacement services, outreach for refills, and enrollment in assistance programs to

Qualifications

• High School Diploma or GED required.
• 3-4 years Pharmacy Technician experience in a retail, mail order, or specialty pharmacy.
• 1-2 years customer service or equivalent preferred.
• MD Pharmacy Technician licensure/registration required upon hire.
• National pharmacy technician license (PTCB or ExCPT) required upon hire.

Responsibilities

• Fosters strong relationships with healthcare providers and payors to coordinate care.
• Tracks patient refills, communicates with providers, and outreaches to patients for coordination of medication management.
• Researches copay/foundation assistance and connects patients to resources.
• Tracks and completes prior authorization and patient assistance enrollments.
• Performs patient onboarding benefits investigation, order entry, and delivery coordination.
• Ensures patients have resources to adhere to their medication plan.

Skills

Customer service

Care coordination

Education

High School Diploma or GED

Job description

About The Job

Join our growing team in Elkridge! We’re currently seeking a Full-Time Pharmacy Technician Clinical Coordinator to join our team. This position offers a 40-hour workweek on the day shift, providing an excellent opportunity to grow your career while making a meaningful impact in patient care.

General Summary Of Position

The Clinical Coordinator supports various areas of clinical operations, including benefits investigation, prior authorization, copay and foundation assistance, new patient onboarding, medication delivery coordination, drug replacement services, and telephonic outreach for prescription refills. This role works collaboratively with patients, healthcare providers, pharmacies, and payors to identify and resolve barriers to medication access while promoting timely, efficient, and patient-centered care.

Primary Duties And Responsibilities

• Fosters strong relationships with healthcare providers including physicians, nurses, pharmacists and payors to facilitate efficient communication and coordination of care
• Proactively tracks patient refills coming due, proposes orders to providers, escalates clinical issues to a pharmacist as required, performs outreach to patients to ensure coordination of all aspects of medication management.
• Researches options for copay / foundation assistance, drug replacement services, and patient financial counseling; facilitates enrollment and / or connects patients to available resources
• Proactively tracks and (re)completes prior authorization and patient assistance enrollments that are due to expire
• Performs patient onboarding benefits investigation, order entry, and delivery coordination activities
• Ensures patients are equipped with resources (clinical/financial/educational) to maintain adherence to their medication action plan

Education

• High School Diploma or GED required

Experience

• 3-4 years Pharmacy Technician experience in a retail mail order or specialty pharmacy required
• 1-2 years Customer service or equivalent experience preferred

Licenses and Certifications

• MD Pharmacy Technician licensure or registration as required by the State of Maryland required upon hire
• National pharmacy technician license (PTCB or ExCPT) required upon hire

This position has a hiring range of

USD $22.48 - USD $39.75 /Hr.