Pharmacy Technician Clinical Coordinator

MedStar Health’s Washington Hospital Center; Elkridge (MD); On-site; USD 31,000 - 55,000; Full time

Job summary

MedStar Health’s Washington Hospital Center in Elkridge, MD, is seeking a Pharmacy Technician Clinical Coordinator to streamline access to prescribed medications and coordinate with patients, providers, and payors. This role emphasizes efficient, patient-centered care and strong communication across teams.

The ideal candidate has 3–4 years of pharmacy technician experience, with a background in benefits investigation and prior authorization.

Qualifications

• High School Diploma or GED required.
• 3–4 years Pharmacy Technician experience in retail, mail order, or specialty pharmacy required.
• 1–2 years customer service experience preferred.

Responsibilities

• Facilitates access to prescribed medications by coordinating with providers, payors, and pharmacies.
• Tracks refills due, requests provider orders, and resolves barriers to care with a pharmacist.
• Researches copay, foundation assistance, drug replacement, and patient financial resources.
• Manages prior authorizations and patient assistance enrollments nearing expiration.
• Performs onboarding, benefits investigation, order entry, and delivery coordination.
• Ensures patients receive resources to maintain adherence to their plan.

Skills

Pharmacy Technician

Customer service

Benefits coordination

Education

High School diploma or GED

Job description

About the Job

General Summary of Position

The Pharmacy Technician Clinical Coordinator serves as a key liaison among healthcare providers, patients, payors, and pharmacies, facilitating effective communication and coordination to support optimal patient care. The primary responsibility of this role is to streamline the complex process of securing access to prescribed medications, with a focus on meeting the unique needs of each patient.

The Clinical Coordinator supports various areas of clinical operations, including benefits investigation, prior authorization, copay and foundation assistance, new patient onboarding, medication delivery coordination, drug replacement services, and telephonic outreach for prescription refills. This role works collaboratively with patients, healthcare providers, pharmacies, and payors to identify and resolve barriers to medication access while promoting timely, efficient, and patient-centered care.

Primary Duties and Responsibilities

• Fosters strong relationships with healthcare providers including physicians, nurses, pharmacists and payors to facilitate efficient communication and coordination of care
• Proactively tracks patient refills coming due, proposes orders to providers, escalates clinical issues to a pharmacist as required, performs outreach to patients to ensure coordination of all aspects of medication management.
• Researches options for copay / foundation assistance, drug replacement services, and patient financial counseling; facilitates enrollment and / or connects patients to available resources
• Proactively tracks and (re)completes prior authorization and patient assistance enrollments that are due to expire
• Performs patient onboarding benefits investigation, order entry, and delivery coordination activities
• Ensures patients are equipped with resources (clinical/financial/educational) to maintain adherence to their medication action plan

Minimal Qualifications

Education

• High School Diploma or GED required

Experience

• 3-4 years Pharmacy Technician experience in a retail mail order or specialty pharmacy required
• 1-2 years Customer service or equivalent experience preferred

Licenses and Certifications

• MD Pharmacy Technician licensure or registration as required by the State of Maryland required upon hire
• National pharmacy technician license (PTCB or ExCPT) required upon hire

This position has a hiring range of

USD $22.48 - USD $39.75 /Hr.