Pharmacy Technician Call Center Representative

Kroger; Portland (OR); On-site; USD 42,000 - 56,000; Full time

Job summary

Kroger is seeking a pharmacist and pharmacy technician team member for a call center serving Postal Prescription Services patients. You will handle calls, perform prescription entry and billing, and support patient care while upholding our values of respect, honesty, integrity, diversity, inclusion and safety.

Success in this role requires a valid Pharmacy Technician Certification, a willingness to work in a fast-paced environment, and a commitment to confidentiality.

Qualifications

• High school diploma or GED.
• Pharmacy Technician Certification within two years of employment.
• Must be 18 years of age.
• Ability to work in a fast-paced environment.
• Demonstrated ability to maintain confidentiality and protect sensitive information.

Responsibilities

• Understand and adhere to HIPAA regulations and the company's policies regarding the same.
• Take customer calls and provide accurate, satisfactory answers to their queries and concerns.
• De-escalate situations involving dissatisfied customers, offering patient assistance and support.
• Achieve and maintain productivity levels consistent with contact center standards.
• Utilize Pharmacy applications and vendor platforms for data entry and to optimize patient care.
• Collaborate on multi-level communication with patient, pharmacy, provider and insurance to deliver comprehensive care.
• Address patient inquiries received directly through PPS telephone number.
• Maintain a current national and/or state registration, certification, or license depending on state requirements.
• Support company health and wellness initiatives.
• Review customer or client accounts, providing updates and information about billing, shipping, and other account items.
• Collaborate with other call center professionals to improve customer service
• Help to train new employees and inform them about the company's customer management policies
• Must be able to perform the essential job functions of this position with or without reasonable accommodation.

Skills

Customer service

Confidentiality

Fast-paced environment

Education

High School Diploma or GED

Pharmacy Technician Certification

Job description

Job Description

Be part of a team of pharmacists and pharmacy technicians working in a call center pharmacy, providing customer service for Postal Prescription Services patients. Includes answering and placing calls to patients and providers, as well as prescription entry and billing. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Job Description

Be part of a team of pharmacists and pharmacy technicians working in a call center pharmacy, providing customer service for Postal Prescription Services patients. Includes answering and placing calls to patients and providers, as well as prescription entry and billing. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Responsibilities

• Understand and adhere to Health Insurance Portability and Accountability Act (HIPAA) regulations and the company's policies regarding the same
• Take customer calls and provide accurate, satisfactory answers to their queries and concerns.
• De-escalate situations involving dissatisfied customers, offering patient assistance and support
• Achieve and maintain productivity levels consistent with contact center standards
• Utilize Pharmacy applications and vendor platforms for data entry and to optimize patient care
• Collaborate on multi-level communication with patient, pharmacy, provider and insurance to deliver comprehensive care
• Address patient inquiries received directly through PPS telephone number
• Maintain a current national and/or state registration, certification, or license depending on state requirements
• Support company health and wellness initiatives
• Review customer or client accounts, providing updates and information about billing, shipping, and other account items
• Collaborate with other call center professionals to improve customer serviceHelp to train new employees and inform them about the company's customer management policies
• Must be able to perform the essential job functions of this position with or without reasonable accommodation

Qualifications

Minimum

• High School Diploma or GED
• Pharmacy Technician Certification within two years of employment
• Must be 18 years of age
• Ability to work in a fast-paced environment
• Demonstrated ability to maintain confidentiality and protect sensitive information

Desired

• Any pharmacy experience
• Any call center experience