Pharmacy Technician

Patient Care Infusion LLC; Tempe (AZ); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Pet insurance

401(k)

PTO 120 hours

Paid holidays

CEUs and training

Job summary

Patient Care Infusion LLC in Tempe, AZ is hiring an experienced Pharmacy Technician to ensure refills are processed, orders are accurate, and deliveries arrive on time. This role supports coordination between pharmacy, nursing staff, and providers to maintain continuity of care.

Requirements include an active Arizona Pharmacy Technician License (or Technician Trainee), at least 1 year of customer service experience (phone-based preferred), and strong data entry skills.

Qualifications

• Active Arizona Pharmacy Technician License (or Technician Trainee License).
• At least 1 year of customer service experience, ideally phone-based.
• Comfortable handling a steady stream of calls every day.
• Strong typing and data entry skills, with close attention to detail.
• Authorized to work in the United States.

Responsibilities

• Handle a high volume of calls, emails, and faxes from patients, caregivers, nurses, and provider offices in a timely and professional manner.
• Make outbound calls to check patients' supply levels and set up upcoming refills.
• Receive and process prescription refill requests from patients and authorized representatives.
• Enter new and refill prescription information into pharmacy systems accurately.
• Initiate or accept verbal, electronic, or written refill authorizations per regulatory guidelines.
• Coordinate medication refills and delivery schedules with patients, staff, and delivery personnel.
• Collect patient payments and document them accurately.
• Maintain complete and accurate patient profiles and records in compliance with Arizona Board of Pharmacy requirements and HIPAA.
• Support coordination between pharmacy, nursing staff, and providers to ensure continuity of care.

Skills

Customer service

Phone communication

Attention to detail

Data entry

Communication skills

Flexibility

Education

Arizona Pharmacy Technician License (Active)

Tools

CareTend

Job description

Job Type

Full-time

Description

About Patient Care Infusion

We're hiring an experienced Pharmacy Technician for our Tempe pharmacy - someone who wants their work to actually reach the patient, not just the shelf.

Patient Care Infusion (PCI) is a locally owned, closed-door home infusion pharmacy and sister company to Arizona Home Care, which has served Valley patients for over 30 years. We don't have a retail counter or walk-in customers. Our front end works like a pharmacy call center: patients, caregivers, and nurses call us, and our techs make sure refills are processed, orders are right, and deliveries show up on time.

What you'll do

• Handle a high volume of calls, emails, and faxes from patients, caregivers, nurses, and provider offices in a timely and professional manner
• Make outbound calls to check patients' supply levels and set up upcoming refills
• Receive and process prescription refill requests from patients and authorized representatives
• Enter new and refill prescription information into pharmacy systems accurately
• Initiate or accept verbal, electronic, or written refill authorizations per regulatory guidelines
• Coordinate medication refills and delivery schedules with patients, staff, and delivery personnel
• Collect patient payments and document them accurately
• Maintain complete and accurate patient profiles and records in compliance with Arizona Board of Pharmacy requirements and HIPAA
• Support coordination between pharmacy, nursing staff, and providers to ensure continuity of care

Schedule details

• Full-time
• Monday-Friday, 8:00am - 4:30pm
• Occasional overtime as needed
• On-call rotation once fully trained (requires a 30-minute phone response time)

What we offer

• $20-$25/hr based on experience and license level
• Medical, dental, vision, and life insurance
• Pet insurance
• 401(k)
• 120 hours of PTO
• Paid holidays
• Free CEUs and ongoing training
• A desk, a headset, and a team that has your back - no retail counter, no drive-thru

Requirements

Required

• Active Arizona Pharmacy Technician License (or Technician Trainee License)
• At least 1 year of customer service experience, ideally phone-based
• Comfortable handling a steady stream of calls every day
• Strong typing and data entry skills, with close attention to detail
• Flexible and adaptable - you can roll with changing priorities
• Authorized to work in the United States

Preferred

• Pharmacy call center, specialty, or mail-order pharmacy experience
• Home infusion or home health experience
• CareTend or other pharmacy management software
• Experience with insurance, prior authorizations, or refill authorizations

Patient Care Infusion is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by federal, state, or local law. We are committed to building an inclusive workplace where all employees are valued and supported.

Salary Description

$20-$25 per hour