Pharmacy Technician

Patient-Care-Infusion-LLC; Tempe (AZ); Sur place; USD 28 000 - 34 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

Life insurance

Pet insurance

401(k)

PTO 120h

Paid holidays

Free CEUs

Desk & headset

Résumé du poste

Patient Care Infusion in Tempe, AZ is seeking an experienced Pharmacy Technician to support our closed-door home infusion operations. You will handle high volumes of calls, enter prescription data, and coordinate refills and deliveries to patients.

The role emphasizes accuracy, HIPAA compliance, and strong customer service. Full-time schedule Monday–Friday, 8:00am–4:30pm, with occasional overtime and 30-minute on-call readiness. Competitive benefits and PTO.

Qualifications

• Active Arizona Pharmacy Technician License or Technician Trainee License.
• At least 1 year of customer service experience, ideally phone-based.
• Comfortable handling a steady stream of calls daily with accuracy.

Responsabilités

• Handle high volumes of calls, emails, and faxes from patients, caregivers, nurses, and providers.
• Make outbound calls to check supply levels and set up refills.
• Enter new and refill prescription information into pharmacy systems.
• Coordinate refills and delivery schedules with patients and staff.
• Collect patient payments and document them accurately.
• Maintain patient profiles and records per Arizona Board of Pharmacy and HIPAA.

Connaissances

Customer service

Phone-based support

Typing

Data entry

Formation

Arizona Pharmacy Technician License

Technician Trainee License

Outils

CareTend

Description du poste

Description

About Patient Care Infusion

We're hiring an experienced Pharmacy Technician for our Tempe pharmacy — someone who wants their work to actually reach the patient, not just the shelf.

Patient Care Infusion (PCI) is a locally owned, closed-door home infusion pharmacy and sister company to Arizona Home Care, which has served Valley patients for over 30 years. We don't have a retail counter or walk-in customers. Our front end works like a pharmacy call center: patients, caregivers, and nurses call us, and our techs make sure refills are processed, orders are right, and deliveries show up on time.

What you'll do

• Handle a high volume of calls, emails, and faxes from patients, caregivers, nurses, and provider offices in a timely and professional manner
• Make outbound calls to check patients' supply levels and set up upcoming refills
• Receive and process prescription refill requests from patients and authorized representatives
• Enter new and refill prescription information into pharmacy systems accurately
• Initiate or accept verbal, electronic, or written refill authorizations per regulatory guidelines
• Coordinate medication refills and delivery schedules with patients, staff, and delivery personnel
• Collect patient payments and document them accurately
• Maintain complete and accurate patient profiles and records in compliance with Arizona Board of Pharmacy requirements and HIPAA
• Support coordination between pharmacy, nursing staff, and providers to ensure continuity of care

Schedule details

• Full-time
• Monday–Friday, 8:00am - 4:30pm
• Occasional overtime as needed
• On-call rotation once fully trained (requires a 30-minute phone response time)

What we offer

• $20–$25/hr based on experience and license level
• Medical, dental, vision, and life insurance
• Pet insurance
• 401(k)
• 120 hours of PTO
• Paid holidays
• Free CEUs and ongoing training
• A desk, a headset, and a team that has your back — no retail counter, no drive-thru

Requirements

Required

• Active Arizona Pharmacy Technician License (or Technician Trainee License)
• At least 1 year of customer service experience, ideally phone-based
• Comfortable handling a steady stream of calls every day
• Strong typing and data entry skills, with close attention to detailFlexible and adaptable — you can roll with changing priorities
• Authorized to work in the United States

Preferred

• Pharmacy call center, specialty, or mail-order pharmacy experience
• Home infusion or home health experience
• CareTend or other pharmacy management software
• Experience with insurance, prior authorizations, or refill authorizations

Patient Care Infusion is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by federal, state, or local law. We are committed to building an inclusive workplace where all employees are valued and supported.