PHARMACY/TECHNICIAN

Kroger; Kent (WA); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Comprehensive healthcare coverage

Flexible scheduling

Tuition reimbursement

401(k) participation

Job summary

Kroger in Kent, Washington, is looking for a customer service associate to provide exceptional service and support to patrons. Responsibilities include compliance with regulations, handling confidential information, and assisting the pharmacist.

The ideal candidate is customer-oriented, has a high school diploma or GED, and is able to manage conflict in a cooperative manner. This role offers various benefits, including healthcare coverage, flexible scheduling, and growth opportunities.

Qualifications

• Must be 18 years old.
• Ability to handle highly confidential information.
• Meets minimum state requirements.

Responsibilities

• Provide exceptional customer service.
• Comply with local, state, and federal regulations.
• Assist pharmacist with responsibilities.

Skills

Customer service

Confidentiality

Conflict management

Teamwork

Education

High School Diploma or GED

Job description

Job Description

Provide exceptional customer service to help people live healthier lives by treating our customers and employees fairly and ethically, providing a safe, clean, inclusive environment, being a responsible member of the community, and providing the right products, services, and care at the right time with fair and accurate pricing. Provide direct patient intervention by offering health and wellness services and experiences relevant to the patient as allowed by state and federal laws. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Responsibilities

• Comply with local, state, and federal regulations; report all illegal activity, including robbery, theft, or fraud
• Comply with and reinforce all food safety, sanitation, and safety regulations/guidelines/procedures and programs according to company, local, state, and federal health code regulations; identify unsafe conditions and notify store management
• Understand and perform ordering functions with primary and secondary wholesalers
• Understand and follow the company guidelines on computerized inventory management, control, and ordering of all medications, devices, supplements and supplies
• Maintain departmental standards including keeping clean and organized work stations and customer waiting areas
• Count, measure, and prepare specified product using company best practices
• Complete billing procedures adequately to assure best value to the customer and the company
• Answer phone and triage calls and answer inquiries as appropriate
• Understand and adhere to guidelines on accepting and tendering vendor coupons, limits on cash shortages and company shrink guidelines
• Understand and follow the company guidelines on the operation of the cash register and follow all cashier handling policies to prevent loss including tendering electronic fund transactions such as credit/debit cards, EBT and gift cards, as well as cash and check transactions
• Provide a stellar customer experience while accurately and efficiently completing all steps of reception, data entry, adjudication, and product dispensing
• Assist pharmacist in all responsibilities except those that require a pharmacist’s professional judgment
• Understand and adhere to Health Insurance Portability and Accountability Act (HIPAA) regulations and the company’s policies regarding the same
• Support company health and wellness initiatives
• Put away legend orders, including Central Fill deliveries
• Ability to work cooperatively in high‑paced and sometimes stressful environment
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
• Ability to act with honesty and integrity regarding customer and business information
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
• Must be able to perform the essential job functions of this position with or without reasonable accommodation

Minimum Qualifications

• High School Diploma or GED
• Must be 18 years old
• Ability to handle highly confidential information
• Meets minimum state requirements to perform the functions related to the position

Desired Qualifications

• Any previous comparable experience
• Any equivalent experience of a pharmacy clerk
• EPRN familiarity

Benefits

• A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision, and prescription coverage, through company plans or collective bargaining agreement plans
• Flexible scheduling in full‑ and part‑time roles with paid time off, including holiday and sick pay based on eligibility and length of service
• Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco
• Valuable associate discounts on purchases, including food, travel, technology and so much more
• Up to $21,000 in tuition reimbursement over your career, through our industry‑leading Continuing Education program
• Vast potential for growth, through an abundance of industry‑leading training programs and diverse career pathways
• Health care benefits
• Paid time off such as vacation, sick leave, and parental leave
• Mental and emotional support resources through our Employee Assistance Program
• Participation in a 401(k) plan and/or participation in a Taft‑Hartley pension fund, subject to certain eligibility requirements
• Group term life insurance eligible, depending on varying criteria by location and subject to certain eligibility requirements
• Associate discounts
• Tuition assistance, college scholarships and educational leave of absence, depending on varying criteria by location and subject to certain eligibility requirements
• Robust internal training and development resources to grow your career