PHARMACY/TECHNICIAN

Kroger; Marshfield (WI); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Healthcare coverage

Flexible scheduling

Employee Assistance Program

Associate discounts

Tuition reimbursement

Job summary

Kroger is seeking a dedicated individual for a customer service position in Marshfield, Wisconsin. Responsibilities include providing exceptional service, ensuring compliance with regulations, and assisting the pharmacist. Candidates must have a high school diploma or GED and be at least 18 years old. The position offers a wide range of benefits, including healthcare coverage, flexible scheduling, and up to $21,000 in tuition reimbursement over your career. Join Kroger to support a healthier community today.

Qualifications

• High School Diploma or GED required.
• Must be at least 18 years old.
• Ability to handle highly confidential information.
• Experience as a pharmacy clerk preferred.

Responsibilities

• Comply with local, state, and federal regulations.
• Maintain safety and cleanliness in workstations.
• Assist pharmacist in all responsibilities except those requiring professional judgment.
• Provide stellar customer experience during reception and product dispensing.

Skills

Customer service

HIPAA compliance

Conflict management

Education

High School Diploma or GED

Tools

EPRN

Job description

Job Description

Provide exceptional customer service to help people live healthier lives by treating our customers/employees in a fair and ethical manner, providing a safe, clean, inclusive environment, being a responsible member of the community, and providing the right products, services, and care at the right time with fair and accurate pricing. Provide direct patient intervention by delivering health and wellness services and experiences relevant to the patient, consistent with state and federal laws. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Responsibilities

• Comply with local, state, and federal regulations; report all illegal activity, including robbery, theft or fraud.
• Comply with and reinforce all food safety, sanitation, and safety regulations, guidelines, procedures, and programs according to company, local, state, and federal health code regulations; identify unsafe conditions and notify store management.
• Understand and perform ordering functions with primary and secondary wholesalers.
• Understand and follow the company guidelines on computerized inventory management, control, and ordering of all medications, devices, supplements, and supplies.
• Maintain departmental standards, including keeping clean and organized work stations and customer waiting areas.
• Count, measure, and prepare specified product using company best practices.
• Complete billing procedures adequately to assure best value to the customer and the company.
• Answer phone and triage calls and answer inquiries as appropriate.
• Understand and adhere to guidelines on accepting and tendering vendor coupons, limits on cash shortages and company shrink guidelines.
• Understand and follow the company guidelines on the operation of the cash register and follow all cashier handling policies to prevent loss, including tendering electronic funds transactions such as credit/debit cards, EBT and gift cards, as well as cash and check transactions.
• Provide a stellar customer experience while accurately and efficiently completing all steps of reception, data entry, adjudication, and product dispensing.
• Assist pharmacist in all responsibilities except those that require a pharmacist’s professional judgement.
• Understand and adhere to Health Insurance Portability and Accountability Act (HIPAA) regulations and the company’s policies regarding the same.
• Support company health and wellness initiatives.
• Put away legend orders, including Central Fill deliveries.
• Ability to work cooperatively in a high‑paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
• Must be able to perform the essential job functions of this position with or without reasonable accommodation.

Qualifications

MINIMUM

• High School Diploma or GED.
• Must be 18 years old.
• Ability to handle highly confidential information.
• Meets minimum state requirements to perform the functions related to the position.

DESIRED

• Any previous comparable experience.
• Any equivalent experience of a pharmacy clerk.
• EPRN familiarity.

Benefits

• A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision, and prescription coverage, through company plans or collective bargaining agreement plans.
• Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
• Emotional and financial support with free counseling through the Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
• Valuable associate discounts on purchases, including food, travel, technology and so much more.
• Up to $21,000 in tuition reimbursement over your career, through the industry-leading Continuing Education program.
• Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.