Pharmacy Tech Support Pro — Compounding Workflows

Pharmetika; Miami (FL); On-site; USD 48,000 - 60,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Disability coverage

Paid Time Off

Retirement planning

Annual company outings

Job summary

Pharmetika is seeking a Customer Support Specialist to assist pharmacy teams using Electric Lab and ION customer offerings. You will troubleshoot issues, answer workflow questions, and guide users to maximize value of the platform.

The ideal candidate has hands-on compounding pharmacy experience, strong communication, and a passion for learning new technology. Travel for annual client visits is preferred.

Qualifications

• 2+ years of experience as a Compounding Pharmacy Technician.
• Strong understanding of non-sterile and/or sterile compounding workflows.
• Proficient in navigating macOS and Windows and common productivity software.
• Familiarity with pharmacy inventory management, prescription processing, and billing questions.
• Excellent communication and customer service skills.
• Strong troubleshooting and critical-thinking abilities.
• Ability to manage and prioritize competing requests in a fast-paced environment.
• Pharmacy technician certification (CPhT) or applicable state registration.

Responsibilities

• Act as a product champion, prioritizing client success and maintaining a high standard of service.
• Provide exceptional phone, email, and chat communications to pharmacy customers.
• Distinguish between software defects and user errors, guiding customers toward appropriate solutions for both.
• Assist customers with compounding workflows, inventory management, prescription processing, and billing-related questions within the software.
• Documents clear, accurate and detailed customer interactions and resolutions for repeatability.
• Escalate software defects or complex issues to the appropriate internal teams.
• Collaborate with Product, Development, Implementation, and Training teams to improve the customer experience.
• Identify opportunities to educate customers on best practices and more efficient workflows.
• Test new software features and provide feedback from the perspective of a pharmacy end user.
• Maintain a high level of product knowledge through ongoing training.
• Troubleshoot and classify issues to support root-cause resolution.
• Ability to maintain empathy and patience while assisting users who may be stressed or in
• A self-starter mindset, comfortable navigating ambiguity while working independently.
• Willingness and capability to travel for annual client visits if required (preferred).

Skills

Compounding Pharmacy

Pharmacy Technician

Customer Service

Troubleshooting

MacOS and Windows

Inventory Management

Prescription Processing

Education

Pharmacy Technician Certification (CPhT)

Tools

Compounding Pharmacy Software

Job description

Pharmetika is seeking a Customer Support Specialist to assist pharmacy teams using Electric Lab and ION customer offerings. You will troubleshoot issues, answer workflow questions, and guide users to maximize value of the platform.

The ideal candidate has hands-on compounding pharmacy experience, strong communication, and a passion for learning new technology. Travel for annual client visits is preferred.