Compounding Pharmacy Education & Implementation Specialist

Uloop Inc.; Miami (FL); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Retirement planning options

Travel opportunities

Job summary

Pharmetika is hiring an education specialist to support compounding pharmacy clients in using Electric Lab and ION software. You will lead onboarding, create guides, and coach pharmacy staff on end-to-end workflows during on-site visits across multiple states, including Florida.

Ideal candidates have 3+ years in compounding pharmacy, strong training and documentation experience, and are comfortable traveling 30–40% to client sites while collaborating with Product and Implementation teams.

Qualifications

• 3+ years in a compounding pharmacy across multiple functions.
• Experience training, onboarding or mentoring staff.
• Willingness to travel 30–40% to client sites.
• Strong communication skills, both verbal and written.
• Proficient with MacOS and Windows; quick to learn new platforms.
• Experience building SOPs, training curricula, or documentation is a plus.
• Pharmacy management software experience; Pharmetika familiarity is a plus.

Responsibilities

• Assist onboarding for new accounts with expert instruction on platform features.
• Draft and review educational resources reflecting software updates.
• Define efficient compounding workflows aligned with digital solutions.
• Translate complex system functions into actionable user insights.
• Perform on-site visits for hands-on coaching and workflow optimization.
• Triages support issues and escalates defects to engineering when needed.
• Bridge daily pharmacy tasks with optimal software settings.
• Evaluate client proficiency and tailor targeted training strategies.
• Collaborate with Product & Implementation to influence future curricula.
• Test new releases from a pharmacy practitioner perspective.

Skills

Training & coaching

Documentation

Verbal communication

Written communication

Travel readiness

Pharmacy operations

MacOS & Windows

Pharmacy software knowledge

Education

CPhT or state registration

Pharmacy experience

Tools

Pharmacy management software

Documentation tools

Job description

Compounding Pharmacy Education & Implementation Specialist

Here at Pharmetika we build compounding pharmacy management software, including Electric Lab and ION. Our Education team helps clients get real value from that software, through onboarding, documentation, and hands-on coaching at their pharmacies. We're proud to build features not offered by anyone else: features built for pharmacies that are run at a large scale and continue to grow in an expanding market. Those features only help if clients know how to use them well. Pharmetika is looking for someone curious about complex features, who enjoys turning that knowledge into clear documentation and coaching clients face to face. This role is a great fit for someone who has experience with compounding pharmacy operations end to end, led a department or trained new staff, and wants to bring that experience to every client relationship.

Responsibilities

• Assist with the onboarding process for new accounts while providing expert instruction on Electric Lab and ION platforms.
• Draft and review comprehensive educational resources, ensuring all materials reflect our latest software enhancements.
• Define and demonstrate high-efficiency compounding workflows that leverage the full potential of our digital solutions.
• Master sophisticated system functionalities and translate them into actionable, user-friendly insights for our pharmacy partners.
• Perform on-site visits to analyze pharmacy operations and provide hands-on coaching to improve team productivity.
• Oversee the support queue during non-travel periods, triaging between technical bugs and opportunities for user re-education and development.
• Directly address training-related inquiries and efficiently escalated verified software defects to the appropriate engineering teams.
• Serve as a dedicated specialist who bridges the gap between daily pharmacy tasks and optimal software settings.
• Evaluate proficiency levels across client teams and design tailored strategies to address specific knowledge deficits.
• Collaborate with the Product and Implementation departments to influence future feature sets and curriculum design.
• Contribute to the quality assurance process by testing new releases through the lens of an experienced pharmacy practitioner.

Qualifications

• 3+ years in a compounding pharmacy, sterile, non sterile, or both, across multiple functional areas (fulfillment, verification, inventory, billing) rather than one station.
• Experience training, onboarding, or mentoring pharmacy staff.
• Strong end to end understanding of compounding pharmacy operations.
• Willingness to travel regularly to client sites, roughly 30 to 40 percent.
• Curiosity about new technology and willingness to learn complex features in depth.
• Strong verbal and written communication; comfortable teaching groups.
• Proficient with MacOS and Windows; able to learn new platforms quickly.
• PreferredExperience building documentation, SOPs, or training curriculum
• LMS experience is a plus.
• Experience leading a department, shift, or team in a compounding pharmacy.
• CPhT or applicable state registration.
• Experience with pharmacy management software; Pharmetika experience a plus.

Location & Schedule

Primary Locations: US-WI-Madison US-FL-Miami US-TX-Houston

Schedule: Full-time

Company Benefits & Perks

• Wellness & Security: Competitive health, dental, and vision insurance, along with disability coverage to support your long-term health and peace of mind.
• Future Planning: Retirement planning options to help you build financial security for the future.
• Team & Culture: Annual company outings to celebrate our wins and build connections with your colleagues.
• Travel Opportunities: Travel the country as you visit and support our clients in places like Florida, New York, Texas, Colorado and more across the US.

Company Description

Here at Pharmetika we build compounding pharmacy management software, including Electric Lab and ION. Our Education team helps clients get real value from that software, through onboarding, documentation, and hands-on coaching at their pharmacies. We're proud to build features not offered by anyone else: features built for pharmacies that are run at a large scale and continue to grow in an expanding market.

Company Description

Here at Pharmetika we build compounding pharmacy management software, including Electric Lab and ION. Our Education team helps clients get real value from that software, through onboarding, documentation, and hands-on coaching at their pharmacies.

We're proud to build features not offered by anyone else: features built for pharmacies that are run at a large scale and continue to grow in an expanding market.