Pharmacy Tech/CSR

JobDiva, Inc.; Woonsocket (RI); Remote; USD 23,000 - 32,000; Full time

Job summary

NTT DATA Services is seeking Pharmacy Technicians/CSR for a remote 1-year contract role. You will handle in-bound Prior Authorization calls from providers, pharmacies and members, delivering professional support through the authorization criteria.

Ideal candidates have 2+ years in high-volume healthcare call centers, knowledge of medical terminology, and experience with MS Office. Training occurs for about six weeks; shifts available Mon-Fri with varied hours. Compensation starts at $20 per hour.

Qualifications

• 2+ years of experience in a high-volume healthcare or PBM/Prior Authorization call center.
• 2+ years' experience with medical terminology and coding.
• 2+ years utilizing MS Office daily (Outlook, Word, Excel, Teams).
• Pharmacy technician certification preferred but not required; trainee license considered.

Responsibilities

• Handle inbound Prior Authorization calls and provide professional phone assistance.
• Maintain complete, timely documentation of reviews.
• Escalate clinical questions to the pharmacist team.
• Assist with outbound calls and processing Prior Auths via fax/ePA; monitor inquiries.

Skills

Healthcare call center

Medical terminology

MS Office

Pharmacy coordination

Education

High School diploma or GED

Tools

MS Office

Job description

NTT DATA Services currently seeking Pharmacy Technicians/CSR for a remote contract opportunity. This is a 1 year contract role.

2 shifts available:

Mon-Fri 11a-11p (8 hour shift) CST; Training M-F for approx. 6 weeks, 8AM-4:30PM CST (OR)

Mon-Fri 8am-8pm (8 hour shift) CST; Training M-F for approx. 6 weeks 8am-4:30pm

Pay rate $20 per hour.

Primary duties include taking Prior Auth in-bound calls from providers, pharmacies, members, etc providing professional and courteous phone assistance to all callers through the criteria based prior authorization process. Maintains complete, timely and accurate documentation of reviews. Transfers all clinical questions, escalations and judgement calls to the pharmacist team.

Will also assist with other duties as needed to include but not limited to: outbound calls, reviewing and processing Prior Auth’s received via fax and ePA, monitoring and responding to inquiries via department mailboxes and other duties as assigned by the leadership team.

Required Skills

• 2+ years of experience in a high-volume Healthcare or PBM/Prior Authorization call center
• 2+ years' experience with medical terminology and coding.
• 2+ years utilizing MS Office (Outlook, Word, Excel, Teams, etc) on a daily basis
• 1+ years' experienceas a pharmacy technician coordinating activities in an administrative support function.

**Pharmacy Technician certification is preferred but not required at a state or national level. Will also consider a Pharm Tech Trainee license**

Education

Verifiable High School diploma or GED is required.

NTT DATA provides a reasonable range of compensation for U.S.-based positions. The starting pay range for this remote role is $20.00. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate’s actual work location, relevant experience, technical skills, and other qualifications.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.