Pharmacy Support Specialist

NewYork-Presbyterian Hospital; New York (NY); On-site; USD 66,000 - 103,000; Full time

Job summary

NewYork-Presbyterian Hospital in New York, NY is seeking a Pharmacy Support Specialist with emphasis on financial counseling. You will join a team dedicated to ensuring patients receive required therapies while navigating insurance requirements and reimbursement challenges.

The role focuses on obtaining prior authorizations, documenting patient data in Epic, monitoring claims, and coordinating with Finance and Billing to resolve issues. On-site work is required to support patients and clinicians.

Qualifications

• Associate’s degree or equivalent job experience.
• Demonstrated ability to analyze data and communicate clearly.
• Experience in hospital settings and medical terminology knowledge.

Responsibilities

• Obtain prior authorization for outpatient medications for cardiac disorders.
• Provide documentation and clinical data required by third-party payers.
• Document information into Epic accurately and completely.
• Monitor pharmacy and hospital claim data to identify reimbursement issues.
• Discuss financial risk with patients and refer them to appropriate agencies when needed.
• Collaborate with Finance and Billing to resolve issues promptly.
• Participate in training and ongoing competency activities; perform other duties as assigned.

Skills

Medical field experience

2+ years hospital/clinic experience

EMR systems proficiency

Medical terminology knowledge

Payer requirements knowledge

Financial counseling experience

Education

Associate’s degree or equivalent

Job description

Shape the Future of Pharmacy: Pharmacy Support Specialist - emphasis on financial counseling

At New York-Presbyterian, we know that extraordinary careers in pharmacy come from the opportunity to do extraordinary work. That's why we're inviting passionate healthcare workers to explore the innovative careers at New York's largest and busiest hospital. There's no better place to define your expertise while working with a team that's defining national standards.

Location

New York, New York

Shift

Day Flex (United States of America)

Description

At New York-Presbyterian, we know that extraordinary careers in pharmacy come from the opportunity to do extraordinary work. That's why we're inviting passionate healthcare workers to explore the innovative careers at New York's largest and busiest hospital. There's no better place to define your expertise while working with a team that's defining national standards.

In this role, you will work with a team to obtain prior authorization for outpatient medication treatments for patients with cardiac disorders. Expectations include providing documentation and clinical data required by the patient’s third-party payer; accurately and completely documenting all information into the electronic medical record (Epic); monitor pharmacy and hospital claim data; identify critical reimbursement issues and discuss financial risk with the patients; refer patients to appropriate agency when financial issues are identified, work with Finance and Billing to resolve issues in an expedient and initiative-taking manner. Participates in training and continued competency activities and performs other job-related duties as assigned.

Preferred Criteria

• Medical field experience
• 2+ years of relative professional experience working in a hospital, clinic, physician office, payer business office, case management or social work departments
• Proficient in at least (1) hospital electronic medical record systems and Microsoft Office (Outlook, Word, Excel, and Access)
• Knowledge of medical terminology
• Knowledge of government and commercial payer requirements to ensure accurate and compliant charging and billing of medications.
• Financial counseling experience

Required Criteria

• Associate’s degree or equivalent job experience
• Demonstrated expertise in logical thinking, data preparation, and analysis
• Excellent written and oral communication skills

Join a healthcare system where employee engagement is at an all-time high. Here we foster a culture of respect, belonging, and inclusion. Enjoy comprehensive and competitive benefits that support you and your family in every aspect of life. Start your life-changing journey today.

Please note that all roles require on-site presence (variable by role). Therefore, all employees should live within a commutable distance to NYP.

NYP will not reimburse for travel expenses.

Awards

• 2026 Best Companies in Healthcare, Biotech & Pharma – Glassdoor
• 2026 Best Place to Work – Glassdoor
• 2026 America’s Best Large Employers – Forbes
• 2026 America’s Best-In-State Employers – Forbes
• 2026 America’s Dream Employers – Forbes
• 2026 America’s Greatest Workplaces for Culture, Belonging & Community – Newsweek
• 2026 Best Places to Work in IT - Computerworld
• 2025 Great Place to Work Certified
• 2025 Best Employers for Women – Forbes
• 2025 Companies that Care – People
• 2025 America’s Greatest Workplaces for Mental Well-Being - Newsweek

NewYork-Presbyterian Hospital is an equal opportunity employer.

Salary Range

$66,300-$103,000/Annual

It all begins with you. Our amazing compensation packages start with competitive base pay and include recognition for your experience, education, and licensure. Then we add our amazing benefits, countless opportunities for personal and professional growth and a dynamic environment that embraces every person. Join our team and discover where amazing works.