Pharmacy Support Specialist

NewYork-Presbyterian; United States; On-site; USD 66,000 - 103,000; Full time

Job summary

NewYork-Presbyterian Hospital in New York, NY is seeking a Pharmacy Support Specialist with a focus on financial counseling to help patients navigate medication access and payment options. You will work with a team to obtain prior authorizations for outpatient treatments and ensure accurate documentation in Epic.

The role emphasizes collaboration with Finance and Billing, payer requirements, and patient education, with on-site day shifts and a commitment to high-quality service.

Qualifications

• Associate degree or equivalent required.
• Demonstrated expertise in logical thinking, data preparation and analysis.
• Excellent written and oral communication skills.
• Knowledge of medical terminology.
• Knowledge of government and commercial payer requirements for charging and billing medications.

Responsibilities

• Obtain prior authorizations for outpatient medications.
• Document all information accurately in Epic EMR.
• Monitor pharmacy and hospital claim data and identify reimbursement issues.
• Discuss financial risk with patients and refer to appropriate agencies when needed.
• Collaborate with Finance and Billing to resolve issues and participate in training.

Skills

Data analysis

Communication skills

Medical terminology

Payer requirements knowledge

Prior authorization experience

Education

Associate's degree or equivalent

Tools

Epic EMR

Microsoft Office

Job description

Location New York, New York Shift: Day Flex (United States of America)

Description: Shape the Future of Pharmacy: Pharmacy Support Specialist - emphasis on financial counseling At New York-Presbyterian, we know that extraordinary careers in pharmacy come from the opportunity to do extraordinary work. That's why we're inviting passionate healthcare workers to explore the innovative careers at New York's largest and busiest hospital. There's no better place to define your expertise while working with a team that's defining national standards.

In this role, you will work with a team to obtain prior authorization for outpatient medication treatments for patients with cardiac disorders. Expectations include providing documentation and clinical data required by the patient’s third-party payer; accurately and completely documenting all information into the electronic medical record (Epic); monitor pharmacy and hospital claim data; identify critical reimbursement issues and discuss financial risk with the patients; refer patients to appropriate agency when financial issues are identified, work with Finance and Billing to resolve issues in an expedient and initiative-taking manner. Participates in training and continued competency activities and performs other job-related duties as assigned.

Preferred Criteria:

• Medical field experience
• 2+ years of relative professional experience working in a hospital, clinic, physician office, payer business office, case management or social work departments
• Proficient in at least (1) hospital electronic medical record systems and Microsoft Office (Outlook, Word, Excel, and Access)
• Knowledge of medical terminology
• Knowledge of government and commercial payer requirements to ensure accurate and compliant charging and billing of medications.

Required Criteria:

• Associate's degree or equivalent job experience
• Demonstrated expertise in logical thinking, data preparation, and analysis
• Excellent written and oral communication skills

Join a healthcare system where employee engagement is at an all-time high. Here we foster a culture of respect, belonging, and inclusion. Enjoy comprehensive and competitive benefits that support you and your family in every aspect of life.

Please note that all roles require on-site presence (variable by role). Therefore, all employees should live within a commutable distance to NYP. NYP will not reimburse for travel expenses.

2026 Best Companies in Healthcare, Biotech & Pharma - Glassdoor 2026 Best Place to Work - Glassdoor 2026 America's Best Large Employers - Forbes 2026 America's Best-In-State Employers - Forbes 2026 America's Dream Employers - Forbes 2026 America's Greatest Workplaces for Culture, Belonging & Community - Newsweek 2026 Best Places to Work in IT - Computerworld 2025 Great Place to Work Certified 2025 Best Employers for Women - Forbes 2025 Companies that Care - People 2025 America's Greatest Workplaces for Mental Well-Being - Newsweek NewYork-Presbyterian Hospital is an equal opportunity employer. Salary Range: $66,300-$103,000/Annual

We care for 1 out of every 4 New Yorkers in medical need. The nation's largest not-for-profit academic medical center, with over 2 million patient visits a year.