Pharmacy SaaS Success & Adoption Lead

Isak Computing, LLC; United States; Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical and dental plans

401(k) with company match up to 3.5%

Bonus plan

Job summary

Isak Computing, LLC seeks a results-driven Customer Success Manager for SiCompounding to ensure pharmacies derive measurable value from the platform and stay long-term partners.

You will own the customer relationship from onboarding through renewal and expansion, driving adoption, retention, and advocacy with pharmacy customers across the portfolio. This role blends commercial instinct with a passion for helping healthcare clients succeed.

Qualifications

• Bachelor's degree or equivalent professional experience.
• 3+ years in Customer Success, Account Management, or related client-facing role in SaaS/healthcare tech.
• Strong communication, presentation, and relationship-building skills.
• Experience conducting business reviews and translating data into customer-facing insights.
• Ability to manage multiple accounts and priorities simultaneously.
• Comfortable using CRM platforms (e.g., HubSpot) or similar.
• Proficiency with productivity and reporting tools (MS Office/Google Workspace).

Responsibilities

• Serve as the primary contact for a portfolio of pharmacy customers.
• Build trusted relationships with pharmacy owners, pharmacists-in-charge, and staff.
• Monitor account health and address concerns before they escalate.
• Plan and lead structured client meetings to review outcomes and goals.
• Align on roadmap priorities and upcoming needs.
• Drive adoption of new modules and features through onboarding and training.
• Identify underutilized functionality and create adoption plans to close gaps.
• Partner with Product and Support to ensure customers get maximum value from the platform.
• Identify expansion opportunities and support renewals with Sales.
• Proactively identify churn-risk indicators and execute retention strategies.
• Own and improve Customer Health Scores across the portfolio.
• Coordinate customer advocacy programs (case studies, testimonials, referrals).
• Cultivate customer champions for marketing and sales support.

Skills

Communication

Relationship-building

Presentation skills

Multi-account management

Business reviews

Education

Bachelor's degree or equivalent professional experience

Tools

HubSpot

Google Workspace

BI tools

Dashboards

Job description

Isak Computing, LLC seeks a results-driven Customer Success Manager for SiCompounding to ensure pharmacies derive measurable value from the platform and stay long-term partners.

You will own the customer relationship from onboarding through renewal and expansion, driving adoption, retention, and advocacy with pharmacy customers across the portfolio. This role blends commercial instinct with a passion for helping healthcare clients succeed.