Pharmacy Revenue Cycle Operations Director

Woodmark Pharmacy; Buffalo (NY); On-site; USD 108,000 - 132,000; Full time

Job summary

Woodmark Pharmacy of New York is seeking a Pharmacy Revenue Cycle Operations Director to lead billing, accounts receivable, reimbursement, and claims operations in our onsite Williamsville, NY facility. This senior role requires hands-on leadership, deep revenue cycle expertise, and a track record of improving workflow efficiency, controls, and performance in a healthcare setting.

You will manage a cross-functional team, partner with accounting, and drive accuracy and timely reporting in a

Qualifications

• 5+ years in revenue cycle management, healthcare or pharmacy services.
• Minimum 3 years in a leadership role with direct reports.
• Strong collections, invoicing, and reconciliation experience.
• Advanced Excel skills with complex formulas and data analysis.
• Excellent communication and collaboration, including remote teams.

Responsibilities

• Oversee billing functions, invoicing, month-end close, credit processing, and variance reconciliation.
• Lead A/R strategy, collections performance, cash application, and financial reporting.
• Serve as liaison for internal and external audits, ensuring strong controls.
• Oversee pricing administration and QA data accuracy across systems.
• Lead and develop a high-performing revenue cycle team with clear expectations.

Skills

Revenue Cycle Management

Leadership

Billing & A/R

Collections

Reimbursement operations

Pharmacy billing

Team leadership

Education

Bachelor's degree in Accounting, Finance, or Business Administration

Job description

Pharmacy Revenue Cycle Operations Director

Woodmark Pharmacy of New York - Williamsville, NY (Onsite)

Requisition ID: 2026-35778

# of Openings: 1

Area of Interest: Pharmacy

Company: Woodmark

Location: Woodmark Pharmacy of New York

Position Type: Regular Full-Time

Salary: Up to $120,000 / Year

Reporting Category: Pharmacy

Overview

Lead the Day-to-Day Operations Behind a High-Performing Pharmacy Revenue Cycle.

Woodmark Pharmacy of New York is seeking an experienced revenue cycle professional to lead our billing, accounts receivable, reimbursement, and claims operations within our long-term care pharmacy business.

This is a highly operational leadership role ideal for someone with strong hands-on experience in:

• revenue cycle workflows,
• claims management,
• A/R oversight,
• collections,
• reimbursement operations,
• pharmacy billing,
• and team leadership.

We are open to experienced Managers, Supervisors, Analysts, or Revenue Cycle leaders ready to step into a broader leadership role.

The ideal candidate understands how to improve workflow efficiency, hold teams accountable, troubleshoot billing/reimbursement issues, and maintain operational discipline in a fast-paced healthcare environment.

What We’re Really Looking For:

• Strong Revenue Cycle Management experience
• Operationally hands-on leadership style
• Experience overseeing billing/A/R workflows
• Understanding of claims resolution and reimbursement processes
• Team leadership and accountability experience
• Someone comfortable rolling up their sleeves and improving processes
• Pharmacy, healthcare, or long-term care billing background

This is NOT a purely strategic or executive oversight role. This is a visible, working operational leadership position.

Work Environment:

Our revenue cycle and billing operations are highly collaborative and centralized fully onsite in Williamsville, NY. This leader is expected to:

• work closely with the billing team,
• support workflow management,
• troubleshoot operational issues,
• and maintain visible departmental leadership.

Local Buffalo/WNY market familiarity is strongly preferred.

Why Woodmark Pharmacy?

• Stable, established healthcare organization
• High-impact operational leadership opportunity
• Ability to directly influence workflow performance and reimbursement outcomes
• Opportunity to step into a growing leadership role with meaningful responsibility

If you have strong revenue cycle experience and enjoy improving operational performance, workflow accountability, and billing accuracy -

Responsibilities

What You'll Lead - As Director, you will have full ownership of pharmacy billing operations and revenue cycle performance, including:

Revenue Cycle & Billing Operations

• Oversee all billing functions, including invoicing, month-end close, credit processing, and variance reconciliation
• Ensure accuracy, timeliness, and compliance across all revenue cycle activities
• Drive process improvement and operational efficiency

Accounts Receivable & Financial Performance

• Lead A/R strategy, collections performance, and cash application processes
• Partner with accounting and treasury to ensure accurate financial reporting
• Monitor and manage key revenue cycle KPIs

Audit, Compliance & Controls

• Serve as primary liaison for internal and external audits
• Ensure strong internal controls and audit readiness
• Partner with accounting on audit findings, reserves, and reporting

Pricing & Systems Oversight

• Oversee pricing administration across pharmacy systems
• Maintain relationships with third-party pricing tools and vendors
• Ensure data accuracy through QA processes and controls

Leadership & Team Development

• Lead and develop a team including:
  • Billing Manager
  • A/R Revenue Cycle Manager
  • Quality Assurance Specialist
• Establish clear expectations, accountability, and performance standards
• Build a disciplined, high-performing revenue cycle team

Qualifications

Director of Pharmacy Revenue Cycle - Qualifications:

• Bachelor's degree in Accounting, Finance, or Business Administration
• At least 5 years of progressive experience in revenue cycle management, preferably within healthcare or pharmacy services
• A minimum of 3 years in a leadership role managing direct reports
• Strong experience in collections, invoicing, and reconciliation
• Advanced Microsoft Excel skills, including proficiency with complex formulas, data manipulation, and multi-criteria analysis
• Excellent communication and collaboration skills, including experience working with remote teams and using digital collaboration tools

Preferred Qualifications:

• Healthcare or long-term care pharmacy experience
• Familiarity with third-party pricing tools and pharmacy dispensing systems
• Experience managing internal audits or working closely with auditors

EOE Statement

WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.