Pharmacy Quality & Process Improvement Analyst

SPECIALTY RX, Inc.; Columbus (OH); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Retirement plan

Paid time off

Employee Assistance Program

Job summary

SpecialtyRx, Inc. in Columbus, OH is seeking a Quality Performance Representative to monitor and improve operational performance by reviewing quality data, identifying error reduction opportunities, and supporting process optimization across pharmacy workflows.

You will collaborate with the Quality Performance Manager and cross-functional teams to analyze trends, implement corrective actions, and promote accuracy, compliance, and service quality in daily operations.

Qualifications

• Experience in pharmacy operations, quality assurance, or quality improvement preferred.
• Strong analytical and critical-thinking skills with the ability to interpret data and identify trends.
• Proficiency in Microsoft Office applications, particularly Word and Excel.
• Excellent written and verbal communication skills.
• Ability to work effectively with multiple teams and departments.
• Strong organizational skills, attention to detail, and the ability to manage multiple priorities.
• Ability to work independently while collaborating with management and team members.
• Strong problem-solving skills and a commitment to accuracy, compliance, and continuous improvement.
• Ability to handle sensitive quality-related information with professionalism and discretion.

Responsibilities

• Assist the Quality Performance Manager in analyzing error data to identify opportunities for improvement and root causes.
• Identify high-risk areas, recurring issues, and emerging error trends across pharmacy operations.
• Follow up with department heads regarding status and progress of action items.
• Assist in monitoring the implementation and effectiveness of corrective action plans.
• Support the Quality Performance Manager during Quality Performance (QP) meetings by navigating and presenting data.
• Review operational performance data to identify trends, patterns, and opportunities for process improvement.
• Assist in developing and supporting error-reduction initiatives to improve accuracy and minimize recurring issues.
• Support adherence to internal policies, procedures, and external regulatory requirements.
• Collaborate with pharmacy leadership and cross-functional departments to promote accountability and continuous quality improvement.
• Maintain accurate documentation and provide timely updates on quality initiatives and performance improvement efforts.
• Perform other duties as assigned by the supervisor or management.

Skills

Analytical thinking

Cross-functional collaboration

Communication

Organizational skills

Problem-solving

Tools

Excel

Word

Job description

SpecialtyRx, Inc. in Columbus, OH is seeking a Quality Performance Representative to monitor and improve operational performance by reviewing quality data, identifying error reduction opportunities, and supporting process optimization across pharmacy workflows.

You will collaborate with the Quality Performance Manager and cross-functional teams to analyze trends, implement corrective actions, and promote accuracy, compliance, and service quality in daily operations.