Pharmacy Patient Navigator

ProCare Rx; Town of Florida (NY); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Comprehensive Health Benefits

Time to Recharge

Wellness Program

401(k) with company match

Employee Assistance Program

Employee referral program

Job summary

ProCare Rx in Florida is seeking a bilingual Pharmacy Technician to join our team. You will handle patient records, assist with prescription inquiries, and coordinate medication delivery. The role requires Florida registration, strong communication, and experience in customer service or specialty pharmacy.

In-person work with a supportive benefits package is offered. You will maintain patient confidentiality and HIPAA compliance, triage inquiries to pharmacists, and interact with providers to

Qualifications

• High school diploma or GED is required.
• Florida Registered Pharmacy Technician is required.
• Bilingual – English and Spanish REQUIRED.
• Excellent communication skills.
• Basic computation skills.
• Strong knowledge of medical and pharmacy terminology.
• Knowledge of Microsoft Office or Google Suite.
• Minimum 2 years' experience in a customer service setting or minimum of 1 year in a specialty pharmacy setting.

Responsibilities

• Ensuring proper record maintenance including collecting allergies, contact information, and payment methods.
• Handle inbound calls concerning prescription inquiries and triage to the appropriate departments as needed.
• Outbound calls such as welcome calls, refill scheduling calls and physician office follow up calls.
• Perform benefit investigations and coordination of benefits.
• Coordinate timely and accurate medication delivery with members and providers.
• Use operating systems and other tools to assist in managing medication adherence /reimbursement services.
• Direct all clinical inquiries to a pharmacist.
• Act as a liaison with healthcare channels to provide timely access to medications.
• Maintain patient confidentiality and HIPAA compliance at all times.

Skills

Customer service

Excellent communication

Bilingual – English/Spanish

Basic computation

Pharmacy terminology

Education

High school diploma or GED

Florida Registered Pharmacy Technician

Tools

Microsoft Office

Google Suite

Job description

PRINCIPLE RESPONSIBILITIES (include but are not limited to):

• Ensuring proper record maintenance including collecting allergies, contact information, and payment methods
• Handle inbound calls concerning prescription inquiries and/or triage to the appropriate departments as needed
• Conducting outbound calls such as welcome calls, refill scheduling calls and physician office follow up calls
• Perform benefit investigations and coordination of benefits
• Coordinating timely and accurate medication delivery with members and providers
• Using operating systems and other tools to assist in managing medication adherence /reimbursement services
• Directing all clinical inquiries and clinical concerns to a pharmacist
• Act as a liaison with various channels of healthcare to provide timely access of medication to the patient
• Maintain patient/member confidentiality and HIPPA compliance at all times

REQUIREMENTS:

• High school diploma or GED is required
• Florida Registered Pharmacy Technician is required
• Bilingual – English and Spanish REQUIRED.
• Excellent communication skills
• Basic computation skills
• Strong knowledge of medical and pharmacy terminology
• Knowledge of Microsoft Office or Google Suite
• Minimum 2 years' experience in a customer service setting or minimum of 1 year in a specialty pharmacy setting

PHYSICAL DEMANDS:

• Ability to sit for a minimum of (7) hours
• Ability to lift and/or move up to 20lbs
• Ability to multitask

The Perks of Joining Our Team:

We believe in taking care of our team. You'll enjoy a comprehensive benefits package designed to support your well-being and financial future:

• Comprehensive Health Benefits: Medical, Dental, Vision, Short-Term/Long-Term Disability Insurance, Life insurance.
• Time to Recharge: Paid vacation and holiday pay.
• Focus on Your Wellness: We offer a robust Employee Wellness Program.
• Invest in Your Future: 401(k) with a company match.
• Support System: Employee Assistance Program provides confidential support and counseling.
• Get Rewarded for Referring Great People: Employee referral program.

ProCare Rx will never ask for a financial commitment from an applicant as part of our recruitment process. All interviews are conducted in-person OR through video conference invitations from official company emails. For inquiries, please contact our recruitment team at [e-mail].

ProCare Rx is an Equal Opportunity Employer.