Pharmacy Patient Navigator

Procare-Rx; Town of Florida (NY); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Comprehensive Health Benefits

Paid vacation and holidays

Employee Wellness Program

401(k) with company match

Employee referral program

Job summary

ProCare Rx is hiring a Pharmacy Technician to join our team in Florida. The role focuses on accurate recordkeeping, patient communication, and coordination of benefits to ensure timely medication access.

The position requires Florida registration, a high school diploma or GED, and bilingual English/Spanish proficiency. Candidates should have strong pharmacy terminology knowledge and customer service experience, with basic computation skills to support operations.

Qualifications

• High school diploma or GED is required.
• Florida Registered Pharmacy Technician is required.
• Bilingual – English and Spanish REQUIRED.
• Basic computation skills.
• Strong knowledge of medical and pharmacy terminology.
• Knowledge of Microsoft Office or Google Suite.
• Minimum 2 years’ experience in a customer service setting or minimum of 1 year in a specialty pharmacy setting.

Responsibilities

• Ensuring proper record maintenance including collecting allergies, contact information, and payment methods.
• Handle inbound calls concerning prescription inquiries and/or triage to the appropriate departments as needed.
• Conducting outbound calls such as welcome calls, refill scheduling calls and physician office follow up calls.
• Perform benefit investigations and coordination of benefits.
• Coordinating timely and accurate medication delivery with members and providers.
• Using operating systems and other tools to assist in managing medication adherence /reimbursement services.
• Directing all clinical inquiries and clinical concerns to a pharmacist.
• Act as a liaison with various channels of healthcare to provide timely access of medication to the patient.
• Maintain patient/member confidentiality and HIPPA compliance at all times.

Skills

Bilingual English/Spanish

Customer service

Medical/pharmacy terminology

Basic computation

Education

Florida Registered Pharmacy Technician

High school diploma or GED

Tools

Microsoft Office

Google Suite

Job description

PRINCIPLE RESPONSIBILITIES (include but are not limited to):

• Ensuring proper record maintenance including collecting allergies, contact information, and payment methods
• Handle inbound calls concerning prescription inquiries and/or triage to the appropriate departments as needed
• Conducting outbound calls such as welcome calls, refill scheduling calls and physician office follow up calls
• Perform benefit investigations and coordination of benefits
• Coordinating timely and accurate medication delivery with members and providers
• Using operating systems and other tools to assist in managing medication adherence /reimbursement services
• Directing all clinical inquiries and clinical concerns to a pharmacist
• Act as a liaison with various channels of healthcare to provide timely access of medication to the patient
• Maintain patient/member confidentiality and HIPPA compliance at all times

REQUIREMENTS:

• High school diploma or GED is required
• Florida Registered Pharmacy Technician is required
• Bilingual – English and Spanish REQUIRED.
• Basic computation skills
• Strong knowledge of medical and pharmacy terminology
• Knowledge of Microsoft Office or Google Suite
• Minimum 2 years’ experience in a customer service setting or minimum of 1 year in a specialty pharmacy setting

PHYSICAL DEMANDS:

• Ability to sit for a minimum of (7) hours
• Ability to lift and/or move up to 20lbs
• Ability to multitask

The Perks of Joining Our Team:

We believe in taking care of our team. You'll enjoy a comprehensive benefits package designed to support your well-being and financial future:

• Comprehensive Health Benefits: Medical, Dental, Vision, Short-Term/Long-Term Disability Insurance, Life insurance.
• Time to Recharge: Paid vacation and holiday pay.
• Focus on Your Wellness: We offer a robust Employee Wellness Program.
• Invest in Your Future: 401(k) with a company match.
• Support System: Employee Assistance Program provides confidential support and counseling.
• Get Rewarded for Referring Great People: Employee referral program.

ProCare Rx is an Equal Opportunity Employer.

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Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.