Pharmacy Patient Care Coordinator

AssistRx, Inc.; Overland Park (KS); On-site; USD 24,000 - 30,000; Full time

Job summary

AssistRx, Inc. is seeking a Patient Care Coordinator in Overland Park, KS. The role serves as the first point of contact with patients, caregivers, and team members, triaging calls and gathering essential data for pharmacists.

The position involves preparing shipping materials, coordinating with pharmacy technicians, and ensuring proper documentation. Strong communication skills and attention to detail are required.

Qualifications

• High school diploma, GED, or up to 3 months related experience or training.
• Strong verbal and written communication skills.
• Experience with patient communication preferred.

Responsibilities

• Receive and triage inbound calls.
• Handle scheduling calls and document demographics and plan data in the pharmacy system.
• Contact physicians for missing information.
• Process document intake for technicians.
• Prepare shipping materials for packing stations.
• Perform other duties as assigned by management.
• Identify and report adverse events.
• Identify, document, and report safety information.

Skills

Communication skills

Education

High school diploma / GED

Tools

Microsoft Office

Job description

Overview

The primary responsibility of the Patient Care Coordinator is to correspond with patients, caregivers and team members. The Patient Care Coordinator will act as a first point of contact with patients by carefully evaluating and assessing the purpose of the call, prioritizing and triaging if indicated. The Patient Care Coordinator will also prepare shipping materials and documents for the pharmacy technicians as needed. All tasks requiring clinical decision-making will be triaged to the pharmacists.

Responsibilities

• Receiving and triaging inbound phone calls.
• Receiving and completing scheduling calls via dialer or outbound queues. Gathering demographics, plan information, patient history and other data and documenting in pharmacy application as necessary.
• Contacting physicians for missing or required information.
• Processes document intake queue for pharmacy technician processing.
• Prepares shipping materials for packing stations
• Performs other related duties as assigned by management.
• Identify and report adverse events pursuant to program requirements.
• Identify, document, and report safety information.

Qualifications

• High school diploma, general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience
• Computer skills preferred: Microsoft Office (Word, Excel, PowerPoint, Office, Teams)Good communication skills, both written & verbal, preferred.

Pay Range

USD $17.38 - USD $21.73 /Hr.