Pharmacy Patient Advocate

Upstate Medical University; City of Syracuse (NY); Sur place; USD 55 000 - 75 000; Plein temps

Résumé du poste

Upstate Medical University seeks a Pharmacy Patient Advocate to oversee medication assistance programs, ensuring policy compliance and accurate documentation across multiple systems. The role includes coordinating with hospital and clinic teams and communicating with patients and insurance plans to optimize patient access to medications.

The position requires strong written and verbal communication, organizational skills, and the ability to work independently.

Qualifications

• Associate's Degree in a science or health related field and three years of medical or pharmacy related experience or equivalent combination of education and experience required.
• Excellent written/oral communication, interpersonal, organizational, conflict resolution, and computer skills required.
• Ability to work independently.

Responsabilités

• Monitor compliance with hospital and manufacturer policies for medication assistance programs.
• Coordinate medication assistance program activities with hospital and clinics; participate in regular meetings with treatment teams.
• Communicate with patients, insurance plans, and treatment teams; document across multiple software programs.

Connaissances

Communication

Organizational skills

Interpersonal skills

Conflict resolution

Formation

Associate's degree in science/health field

Description du poste

Job Summary

This position requires a thorough understanding of the policies and procedures of pharmaceutical manufacturer's programs which provide medication(s) to uninsured, under-insured and/or indigent patients. The Pharmacy Patient Advocate must monitor compliance with hospital policies, as well as pharmaceutical manufacturer policies and maintain a medication assistance use program database to assure the cost benefit of the program. Must coordinate medication assistance program activities with hospital and clinics, including regular meetings/discussion with treatment teams. Must communicate and meet regularly with patients, insurance plans, and treatment teams and document accordingly across multiple software programs. Assure proper assessment of financial status, assure indigent medication program procedures are consistent with hospital policies. This position is the liaison to fiscal affairs on issues related to medication indigent care service. Provide data on cost/benefits of program through monthly reports provided to pharmacy administration in format that can be shared with fiscal affairs and hospital administration. Serve as point person about the program for clinicians, pharmacists, social workers, case managers, patients, manufacturers, and fiscal affairs personnel. Work location may vary to any Upstate pharmacy location within Onondaga County based on operational need.

Minimum Qualifications

• Associate's Degree in a science or health related field and three years of medical or pharmacy related experience or equivalent combination of education and experience required.
• Excellent written/oral communication, interpersonal, organizational, conflict resolution, and computer skills required.
• Ability to work independently.

Preferred Qualifications

• National Pharmacy Technician Certification; NYS Licensed LPN; and/or Medical Assistant Certification preferred.
• Experience with coordinating large projects preferred.
• Experience and knowledge of various types of insurances and their allowable benefits, drug coverage and regulations preferred, understanding of pharmacy billing.

Work Days

M-F between the hours of 8am-6pm, weekends and holidays based on operational need.