Pharmacy Outreach Technician: Elevate Patient Adherence

JobRx, Inc.; Boston (MA); On-site; USD 4,408,320 - 5,933,323; Full time

Job summary

Beth Israel Lahey Health seeks a Pharmacy Technician for patient outreach and medication history collection to improve therapeutic outcomes. You will assess adherence, identify barriers, and document interactions in the EMR/HER system under supervision.

The role emphasizes accurate data collection, compassionate patient contact, and collaboration with healthcare teams to ensure high-quality service and compliance with HIPAA/PHI guidelines.

Qualifications

• Obtains medication histories on all assigned patients.
• Reviews patient medication history for assessment of compliance and adherence.
• Performs patient and caregiver phone interviews to obtain dose and frequency of current medications.
• Identifies barriers to medication therapy.
• Educates patients on BIDMC pharmacy services and assistance programs.
• Ensures patient health information is preserved per HIPAA & PHI guidelines.

Responsibilities

• Obtains medication histories on all assigned patients.
• Reviews patient medication history for assessment of compliance and adherence.
• Performs patient and/or caregiver phone interviews to obtain dose and frequency of current medications.
• Performs patient phone interviews to assess patient adherence and compliance to medication therapy.
• Identifies barriers to medication therapy.
• Educates patient on BIDMC pharmacy services and assistance programs.
• Ensures patient health information is preserved per HIPAA & PHI guidelines.
• Communicates medication-related issues to all appropriate health care professionals.
• Provides exemplary customer service to the patients and providers of BIDMC.
• Performs other pharmacy/call center related tasks as needed or as directed by manager.
• Executes on various projects and meets goals and metrics determined by manager.
• Documents both a telephone encounter note and note within the medication reconciliation section in the HER.
• Documents all necessary information/updates within the patient's electronic medical record.
• Maintains and improves quality results by adhering to standards and guidelines and recommending improved procedures.

Skills

Patient outreach

Medication histories

HIPAA compliance

Customer service

Tools

EMR/HER

Job description

Beth Israel Lahey Health seeks a Pharmacy Technician for patient outreach and medication history collection to improve therapeutic outcomes. You will assess adherence, identify barriers, and document interactions in the EMR/HER system under supervision.

The role emphasizes accurate data collection, compassionate patient contact, and collaboration with healthcare teams to ensure high-quality service and compliance with HIPAA/PHI guidelines.