Pharmacy Technician, Outreach Specialist

Beth Israel Lahey Health; Boston (MA); On-site; USD 4,408,320 - 5,933,323; Full time

Job summary

Beth Israel Lahey Health seeks a Pharmacy Technician for patient outreach and medication history collection to improve therapeutic outcomes. You will assess adherence, identify barriers, and document interactions in the EMR/HER system under supervision.

The role emphasizes accurate data collection, compassionate patient contact, and collaboration with healthcare teams to ensure high-quality service and compliance with HIPAA/PHI guidelines.

Qualifications

• Obtains medication histories on all assigned patients.
• Reviews patient medication history for assessment of compliance and adherence.
• Performs patient and caregiver phone interviews to obtain dose and frequency of current medications.
• Identifies barriers to medication therapy.
• Educates patients on BIDMC pharmacy services and assistance programs.
• Ensures patient health information is preserved per HIPAA & PHI guidelines.

Responsibilities

• Obtains medication histories on all assigned patients.
• Reviews patient medication history for assessment of compliance and adherence.
• Performs patient and/or caregiver phone interviews to obtain dose and frequency of current medications.
• Performs patient phone interviews to assess patient adherence and compliance to medication therapy.
• Identifies barriers to medication therapy.
• Educates patient on BIDMC pharmacy services and assistance programs.
• Ensures patient health information is preserved per HIPAA & PHI guidelines.
• Communicates medication-related issues to all appropriate health care professionals.
• Provides exemplary customer service to the patients and providers of BIDMC.
• Performs other pharmacy/call center related tasks as needed or as directed by manager.
• Executes on various projects and meets goals and metrics determined by manager.
• Documents both a telephone encounter note and note within the medication reconciliation section in the HER.
• Documents all necessary information/updates within the patient's electronic medical record.
• Maintains and improves quality results by adhering to standards and guidelines and recommending improved procedures.

Skills

Patient outreach

Medication histories

HIPAA compliance

Customer service

Tools

EMR/HER

Job description

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.

This Pharmacy Technician will be responsible for providing high quality care through patient outreach with goals to improve medication therapeutic outcomes. The Outreach Specialist Pharmacy Technician will assess patient adherence and compliance and identify any potential barriers to medication therapy. This individual will work under the direct supervision of the Outreach Specialist Supervisor and will assist with specialty projects assigned by the Medication Access Services Director.

Job Description:

• Obtains medication histories on all assigned patients.
• Reviews patient medication history for assessment of compliance and adherence.
• Performs patient and/or caregiver phone interviews to obtain dose and frequency of current medications including prescriptions, over-the-counter and herbal supplements.
• Performs patient phone interviews to assess patient adherence and compliance to medication therapy.
• Identifies barriers to medication therapy.
• Educates patient on BIDMC pharmacy services and assistance programs.
• Ensures patient health information is preserved per HIPAA & PHI guidelines.
• Communicates medication-related issues to all appropriate health care professionals.
• Provides exemplary customer service to the patients and providers of BIDMC.
• Performs other pharmacy/call center related tasks as needed or as directed by manager.
• Executes on various projects and meets goals and metrics determined by manager.
• Documents both a telephone encounter note and note within the medication reconciliation section in the HER.
• Documents all necessary information/updates within the patient's electronic medical record.
• Maintains and improves quality results by adhering to standards and guidelines and recommending improved procedures.

Pay Range:

$32.00 - $43.07

The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.

Vaccination Requirement:

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

Equal Opportunity Employer/Veterans/Disabled