Pharmacy Operations Manager - Telehealth

In2 HR & Talent; United States; Remote; USD 125,000 - 150,000; Full time

Job summary

In2 HR & Talent is seeking a Pharmacy/Platform Operations Manager to lead the pharmacy operations and platform integrations for a remote, telehealth-focused care delivery model. You will own the end-to-end prescription flow, partner relationships, and KPI-driven performance across ERP, EMR, e-prescribing, and fulfillment systems.

You will manage a Project Manager, set strategic priorities, and ensure compliance with HIPAA and multi-state regulations while driving improvements to speed, accuracy

Qualifications

• 5+ years in operations, including 3+ in pharmacy operations or telehealth.
• 2+ years managing people, including project managers or cross-functional teams.
• Hands-on with EMR systems, e-prescribing and pharmacy integrations.
• Experience with order management and fulfillment platforms.
• Track record managing pharmacy partners and vendors to SLAs.
• Knowledge of HIPAA, multi-state telehealth operations and pharmacy rules.
• Data-driven: builds dashboards and acts on numbers.

Responsibilities

• Lead the pharmacy operations project function and coach the PM.
• Own the pharmacy and platform roadmap and prioritization.
• Approve scope, timelines, and go-live readiness; manage risks.
• Convert PM updates into leadership-ready readouts with decisions.
• Oversee day-to-day prescription flow from sign-off to delivery.
• Manage contracts and SLAs with partner pharmacies and shipping vendors.
• Set and track KPIs for turnaround, fulfillment, and refunds.
• Build escalation paths for stuck orders and system issues.

Skills

Operations leadership

Pharmacy operations

People management

EMR/e-prescribing

Data analytics

HIPAA compliance

Cross-functional

Communication under pressure

Tools

EMR systems

e-prescribing

Pharmacy integrations

Order management systems

Job description

Pharmacy/Platform Operations Manager (Remote)

Pharmacy/Platform Operations · Pay: $125,000–$150,000

About the company:

The company is a physician-guided weight loss company delivering care through telehealth. Every patient's experience depends on prescriptions moving cleanly from provider to pharmacy to doorstep, and on the platforms that connect them. We're growing, and we need an operator who keeps that engine reliable at scale.

The role:

You'll own pharmacy and platform operations: how prescriptions get routed, filled and shipped, and how our EMR, pharmacy, order and support systems work together. You set the priorities and the performance bar; your Project Manager, Pharmacy Operations runs the projects that move us there. You'll manage that PM directly, own the roadmap of pharmacy and platform work, and hold partners to their SLAs. When prescription turnaround slips or a system breaks a workflow, you're the one who finds out why and makes sure it stays fixed.

What you'll do:

Lead the pharmacy operations project function

• Hire, manage and coach the Project Manager, Pharmacy Operations; set goals, review project plans and remove blockers
• Own the pharmacy and platform roadmap: decide which partner onboardings, EMR integrations and workflow changes get done, in what order
• Approve project scope, timelines and go-live readiness; review risk logs and step in on escalations
• Turn the PM's status updates into clear readouts for leadership, with decisions and trade-offs called out
• Own day-to-day prescription flow from provider sign-off through pharmacy fulfillment, shipping and delivery
• Manage relationships, contracts and SLAs with partner pharmacies and shipping vendors; run regular performance reviews
• Set and track KPIs: prescription turnaround, fulfillment accuracy, shipping time, order exceptions, and refunds/chargebacks tied to fulfillment
• Build escalation paths for stuck orders, pharmacy errors, and clinical questions or reported side effects that need a licensed provider

Own platform operations

• Be the operations owner for our EMR, e-prescribing, order management and support systems, and how data moves between them
• Partner with product and engineering to prioritize fixes and automation that cut manual work and order errors
• Make sure system changes ship with updated SOPs, training and monitoring

Keep it compliant

• Partner with compliance to keep pharmacy and platform operations aligned with HIPAA, PHI handling, state pharmacy rules and prescribing requirements
• Ensure new partners and integrations pass compliance review before go-live

What you bring

• 5+ years in operations, including 3+ years in pharmacy operations (mail-order, specialty, compounding or retail) or telehealth/direct-to-patient healthcare
• 2+ years managing people, ideally including project managers or other operators running cross- functional work
• Hands-on experience with EMR systems, e-prescribing and pharmacy integrations, order management and fulfillment platforms
• Track record managing pharmacy partners and vendors to SLAs
• Working knowledge of HIPAA, multi-state telehealth operations and pharmacy regulatory requirements
• Strong with data: you build dashboards, read the numbers and act on them
• Comfortable owning a portfolio of projects and making the priority calls
• Clear, calm communicator under pressure

Nice to have

• Experience in weight management, GLP-1 or cash-pay/subscription telehealth programs
• Pharmacy background
• Familiarity with shared-inbox support tools (e.g., Front) and e-commerce/subscription systems
• Process improvement background (Lean, Six Sigma or similar) or PMP certification