CLERICAL SUPPORT SUPERVISOR

Illinois Comptroller; Springfield (IL); On-site; USD 59,000 - 83,000; Full time

Benefits offered by this job

Health, Life, Vision, and Dental Ins

Pension Plan

Flexible work schedules

Job summary

The Illinois Department of Healthcare and Family Services is seeking an organized Office Administrator V to lead clerical support staff and manage daily office functions. The role requires handling inquiries, coordinating tasks, and ensuring efficient front-office operations within a state government setting.

Ideal candidates will have strong knowledge of office management, the ability to follow written and oral instructions, and a commitment to serving the public with professionalism and

Qualifications

• Requires knowledge of office management practices and programs.

Responsibilities

• Serve as Clerical Support Supervisor by investigating problems affecting Clerical Support operations.
• Serve as working supervisor and liaison with agency managers and other state agencies.
• Coordinate and implement new installations.
• Respond to inquiries and correspondence from staff, public and private organizations.
• Perform other duties as required within the Clerical Support Unit scope.

Job description

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We continually strive for a workforce that reflects the growing diversity within the State of Illinois. A variety of employee backgrounds, perspectives, ideas and experiences are crucial to our ability to most effectively serve the public. Bilingual skills welcome

Reasonable Accommodation Statement

The State of Illinois is committed to working with and providing reasonable accommodations to people with disabilities. Further, federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job, interview for a job, or for any other activity related to the hiring process. Examples of reasonable accommodation include, but are not limited to, making a change to the application process (if possible), providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

To be provided a Reasonable Accommodation during the hiring process, you will need to provide a certification of disability from a physician, psychiatrist, school official or an Illinois Department of Human Services (DHS) Division of Rehabilitation Services (DRS) Vocational Rehabilitation (VR) Counselor. Supporting documentation should be uploaded under My Documents → Additional Documents section for each application.

Any questions on Reasonable Accommodations can be directed to Central Management Services Disability Resource Center at [e-mail] or call [phone] for further information and to request or discuss an accommodation.

Sponsorship for Employment

The State of Illinois does not provide sponsorship for employment visa status (e.g. H-1B visa status), nor is the State able to provide extensions of optional practical training (OPT) under the STEM-designated degree program for F-1 students. To be considered for permanent employment with the State of Illinois, applicants must be currently authorized to work in the United States on a full-time basis.

Disclosure of Salary Information

In compliance with the Illinois Equal Pay Act, 820 ILCS 112/1 et seq., the State does not seek, request, or require a job applicant’s wage or salary history. Employment decisions are not made based on an applicant’s wage or salary history. To that end, please do not include wage or salary information in your resume or other profile or application materials.

Job Requisition ID:59053
Opening Date: 09/23/2026
Closing Date: 10/07/2026
Agency: Department of Healthcare and Family Services

BPIS: 08601
Class Title:OFFICE ADMINISTRATOR V - 29995
Skill Option:None
Bilingual Option:None
Salary: Anticipated Starting Salary $5,328 monthly; Full salary range $5,328-$7,480 monthly
Job Type: Salaried
Category:Full Time
Number of Vacancies: 1
Bargaining Unit Code:RC028 Paraprofessional Human Services Employees, AFSCME
Merit Comp Code:
Work Hours: Monday - Friday 8:30 a.m. - 5:00 p.m.
Anticipated Hybrid Work Schedule Availability: Not available, fully in office
Headquarter Location: 201 S Grand Ave E, Springfield, Illinois, 62704
Work County: Sangamon
Agency Contact: [e-mail]

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

Why Work for Illinois?

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.

No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

Position overview

The Department of Healthcare and Family Services, Division of Medical Programs, Bureau of All Kids is seeking to hire an organized, detail-oriented, fast-paced individual to serve as Office Administrator V over the clerical support staff. This position will perform complex administrative tasks to assist staff members with planning, developing, coordinating, and executing daily office functions. Responds to inquiries and correspondence from staff, public and private organizations.

The ideal candidate will have a strong knowledge of office management practices, procedures, and programs with the ability to follow written and oral instructions.

HFS values employees with different backgrounds, life experiences, and talents. If you are seeking a new opportunity, and this position appeals to you, please apply today!

Essential Functions

• Under general direction, serves as Clerical Support Supervisor by investigating problems that affect theoperations of the Clerical Support Section
• Serves as working supervisor
• Serves as liaison with agency managers, the Governor’s Office and other state agencies by explaining theprocedural aspects of the Clerical Support Unit
• Coordinates and implements new installations
• Performs other duties as required or assigned which are reasonably within the scope of the duties enumeratedabove
• Requires knowledge, skill and mental development equivalent to completion of two (2) years of study at a secretarial/business college and three (3) years of office experience; or completion of high school and five (5) years of Office Assistantexperience; or five (5) years independent business experience

Conditions of employment

• Requires completion of a background check and self-disclosure of criminal history
• Requires the ability to maintain and utilize state issued equipment such as a laptop
• The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description.

About the agency

At the Illinois Department of Healthcare and Family Services (HFS), we value staff as our greatest asset. We work in a spirit of teamwork to help millions of Illinoisans access high quality healthcare and fulfill child support obligations to advance their physical, mental, and financial well‐being. We provide healthcare coverage for children and adults through Medicaid and other medical programs, and we help ensure that children receive financial resources from both their parents through Child Support Services. The HFS Office of the Inspector General investigates, audits and reviews program activity to ensure the integrity of our programs is maintained.

HFS is committed to promoting and preserving a workplace culture that embraces diversity, equity, and inclusion. We welcome and value employees with different backgrounds, life experiences, and talents. It is the collective sum of our individual differences that provides a broad perspective, leading to greater innovation and achievement. In recruiting for our team, we recognize the unique contributions of each applicant regardless of culture, ethnicity, race, national origin, sex, gender identity and expression, age, religion, disability, and sexual orientation.HFS is an equal opportunity employer.

Benefits statement

Employees receive a robust benefit package including:

• Flexible work schedules are available in many program areas. (Remote work may be an option for certain positions.)
• Health, Life, Vision, and Dental Insurance
• Pension Plan
• Deferred Compensation Program and other pre-tax benefit programs (Medical/Daycare)
• Employees earn (12) paid Sick Days annually.
• New Employees earn (10) paid Vacation Days their first year of service and can earn up to (25) paid Vacation Days annually.
• Employees earn (3) paid Personal Days annually.
• (13-14) paid holidays annually (based on start date)

This position DOES NOT contain “Specialized Skills” (as that term is used in CBAs).