CLERICAL SUPPORT SUPERVISOR Job Details | State of Illinois

Illinois Department of Children & Family Services; Springfield (IL); On-site; USD 59,000 - 83,000; Full time

Benefits offered by this job

Health Insurance

Life Insurance

Vision Insurance

Dental Insurance

Pension Plan

Paid Parental Leave

Paid Vacation Days

Paid Sick Days

Paid Holidays

Job summary

Illinois Department of Healthcare and Family Services invites applications for the Office Administrator V to supervise clerical support staff and perform complex administrative tasks aiding daily operations in our Springfield office.

The ideal candidate will have a strong knowledge of office management practices, follow written and oral instructions, and support a diverse, collaborative work environment within the agency.

Qualifications

• Requires knowledge, skill and mental development equivalent to completion of two years of study at a secretarial/business college and three years of office experience; or completion of high school and five years of Office Assistant experience; or five years independent business experience.

Responsibilities

• Under general direction, serves as Clerical Support Supervisor by investigating problems that affect the operations of the Clerical Support Section
• Serves as working supervisor
• Serves as liaison with agency managers, the Governor's Office and other state agencies by explaining the procedural aspects of the Clerical Support Unit
• Coordinates and implements new installations
• Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above

Education

Two years of secretarial/business college

High school diploma + 5 years office experience

Five years independent business experience

Job description

CLERICAL SUPPORT SUPERVISOR

We continually strive for a workforce that reflects the growing diversity within the State of Illinois. A variety of employee backgrounds, perspectives, ideas and experiences are crucial to our ability to most effectively serve the public. Bilingual skills welcome

Reasonable Accommodation Statement

The State of Illinois is committed to working with and providing reasonable accommodations to people with disabilities. Further, federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job, interview for a job, or for any other activity related to the hiring process. Examples of reasonable accommodation include, but are not limited to, making a change to the application process (if possible), providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

To be provided a Reasonable Accommodation during the hiring process, you will need to provide a certification of disability from a physician, psychiatrist, school official or an Illinois Department of Human Services (DHS) Division of Rehabilitation Services (DRS) Vocational Rehabilitation (VR) Counselor. Supporting documentation should be uploaded under My Documents Additional Documents section for each application.

Any questions on Reasonable Accommodations can be directed to Central Management Services Disability Resource Center at [e-mail] or call [phone] for further information and to request or discuss an accommodation.

Sponsorship for Employment

The State of Illinois does not provide sponsorship for employment visa status (e.g. H-1B visa status), nor is the State able to provide extensions of optional practical training (OPT) under the STEM-designated degree program for F-1 students. To be considered for permanent employment with the State of Illinois, applicants must be currently authorized to work in the United States on a full-time basis.

Disclosure of Salary Information

In compliance with the Illinois Equal Pay Act, 820 ILCS 112/1 et seq., the State does not seek, request, or require a job applicant's wage or salary history. Employment decisions are not made based on an applicant's wage or salary history. To that end, please do not include wage or salary information in your resume or other profile or application materials.

Date: Sep 23, 2026

Location:
Springfield, IL, US, 62704

Job Requisition ID: 59053

Job Requisition ID: 59053 Opening Date: 09/23/2026 Closing Date: 10/07/2026 Agency: Department of Healthcare and Family Services

BPIS: 08601 Class Title: OFFICE ADMINISTRATOR V - 29995 Skill Option: None Bilingual Option: None Salary: Anticipated Starting Salary $5,328 monthly; Full salary range $5,328-$7,480 monthly Job Type: Salaried Category: Full Time Number of Vacancies: 1 Bargaining Unit Code: RC028 Paraprofessional Human Services Employees, AFSCME Merit Comp Code: Work Hours: Monday - Friday 8:30 a.m. - 5:00 p.m. Anticipated Hybrid Work Schedule Availability: Not available, fully in office Headquarter Location: 201 S Grand Ave E, Springfield, Illinois, 62704 Work County: Sangamon Agency Contact: [e-mail]

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

Why Work for Illinois?

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you're helping to improve schools, protect our natural resources, or support families in need, you're part of something bigger - something that touches the lives of every person who calls Illinois home.

No matter what state career you're looking for, we offer jobs that fit your life and your schedule - flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

Position overview

The Department of Healthcare and Family Services, Division of Medical Programs, Bureau of All Kids is seeking to hire an organized, detail-oriented, fast-paced individual to serve as Office Administrator V over the clerical support staff. This position will perform complex administrative tasks to assist staff members with planning, developing, coordinating, and executing daily office functions. Responds to inquiries and correspondence from staff, public and private organizations.

The ideal candidate will have a strong knowledge of office management practices, procedures, and programs with the ability to follow written and oral instructions.

HFS values employees with different backgrounds, life experiences, and talents. If you are seeking a new opportunity, and this position appeals to you, please apply today!

Essential Functions

• Under general direction, serves as Clerical Support Supervisor by investigating problems that affect the operations of the Clerical Support Section
• Serves as working supervisor
• Serves as liaison with agency managers, the Governor's Office and other state agencies by explaining the procedural aspects of the Clerical Support Unit
• Coordinates and implements new installations
• Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above

Minimum qualifications

• Requires knowledge, skill and mental development equivalent to completion of two (2) years of study at a secretarial/ business college and three (3) years of office experience; or completion of high school and five (5) years of Office Assistant experience; or five (5) years independent business experience

Conditions of employment

• Requires completion of a background check and self-disclosure of criminal history
• Requires the ability to maintain and utilize state issued equipment such as a laptop
  • The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description.

About the agency

At the Illinois Department of Healthcare and Family Services (HFS), we value staff as our greatest asset. We work in a spirit of teamwork to help millions of Illinoisans access high quality healthcare and fulfill child support obligations to advance their physical, mental, and financial well-being. We provide healthcare coverage for children and adults through Medicaid and other medical programs, and we help ensure that children receive financial resources from both their parents through Child Support Services. The HFS Office of the Inspector General investigates, audits and reviews program activity to ensure the integrity of our programs is maintained.

HFS is committed to promoting and preserving a workplace culture that embraces diversity, equity, and inclusion. We welcome and value employees with different backgrounds, life experiences, and talents. It is the collective sum of our individual differences that provides a broad perspective, leading to greater innovation and achievement. In recruiting for our team, we recognize the unique contributions of each applicant regardless of culture, ethnicity, race, national origin, sex, gender identity and expression, age, religion, disability, and sexual orientation. HFS is an equal opportunity employer.

Benefits statement

• Monday-Friday work schedule
• Flexible work schedules are available in many program areas. (Remote work may be an option for certain positions.)
• Health, Life, Vision, and Dental Insurance
• Pension Plan
• Paid Parental Leave
• Deferred Compensation Program and other pre-tax benefit programs (Medical/Daycare)
• Employees earn (12) paid Sick Days annually.
• New Employees earn (10) paid Vacation Days their first year of service and can earn up to (25) paid Vacation Days annually.
• Employees earn (3) paid Personal Days annually.
• (13-14) paid holidays annually (based on start date)

This position DOES NOT contain "Specialized Skills" (as that term is used in CBAs).