Pharmacy Operations Manager

Walgreens; Saint Paul (MN); On-site; Full time

Job summary

A leading pharmacy chain is seeking a Pharmacy Operations Manager to oversee daily operations, manage staff, and enhance customer experiences. The role requires strong leadership skills, a commitment to patient care, and the ability to work flexible hours. Join a team dedicated to providing exceptional healthcare services.

Qualifications

• At least one year of pharmacy technician experience in retail or hospital setting.
• Willingness to work flexible hours, including evenings and weekends.

Responsibilities

• Perform day-to-day non-clinical pharmacy operations and ensure efficient workflow.
• Lead hiring, training, coaching, and performance management of pharmacy technicians.
• Engage customers and resolve complaints to ensure a positive experience.

Skills

Leadership

Customer Service

Communication

Education

High School Diploma or GED

PTCB or ExCPT certification

Job description

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Responsibilities

• Perform day-to-day non-clinical pharmacy operations, administrative activities, ensuring efficient workflow and a positive patient experience. Serve as a full-time certified pharmacy technician where allowed by law.
• Operate pharmacy systems to obtain patient and drug information and process prescriptions under pharmacist supervision. Supervise pharmacy technicians and cashiers within legal and company guidelines.
• Lead hiring, training, coaching, and performance management of pharmacy technicians. Make decisions regarding discipline and termination.

Customer Experience

• Engage customers and patients, resolve complaints, and assist with product and service inquiries to ensure a positive experience. Build strong relationships by anticipating needs and promoting healthcare services.

Operations

• Assist pharmacists with patient registration, prescription data entry, medication preparation, and healthcare services like vaccinations and screenings where permitted by law.

People & Performance Management

• Manage pharmacy technician performance, including hiring, onboarding, training, and scheduling. Ensure licensure and certification compliance.

Training & Personal Development

• Maintain PTCB certification, pursue ongoing education, and seek professional development opportunities.

Qualifications

• High School Diploma or GED.
• PTCB or ExCPT certification (excluding Puerto Rico).
• At least one year of pharmacy technician experience in retail or hospital setting.
• Fluent in English reading, writing, and speaking (excluding Puerto Rico).
• Willingness to work flexible hours, including evenings and weekends.
• Previous leadership experience and Walgreens employment with exceeding expectations are preferred.

Salary range: $22.50 - $31.00 per hour, depending on factors such as location, skills, and experience.