Pharmacy Operations Manager

Walgreens; Lake Mills (WI); On-site; Full time

Job summary

A leading company is seeking a Pharmacy Operations Manager to oversee non-clinical pharmacy operations and ensure efficient workflow. The role involves managing pharmacy staff, engaging with customers, and maintaining compliance. Candidates should have a high school diploma and relevant certification, with a focus on leadership and customer service.

Qualifications

• At least one year of experience as a pharmacy technician in retail or hospital setting.
• Willingness to work flexible hours, including evenings and weekends.

Responsibilities

• Manage pharmacy operations, including inventory, compliance, and recordkeeping.
• Lead the selection, training, and performance management of pharmacy technicians.
• Engage with customers and resolve complaints to promote a positive experience.

Skills

Leadership

Customer Service

Communication

Education

High School Diploma

PTCB or ExCPT certification

Job description

Analysis of Job Description for Pharmacy Operations Manager at Walgreens

The job description is extensive and covers a wide range of responsibilities and qualifications. However, it suffers from several issues that impact readability and clarity:

1. Repetitive content: The description repeats the same responsibilities and qualifications multiple times, which can confuse applicants and dilute key information.
2. Poor formatting: The use of HTML tags is inconsistent. There are unnecessary nested tags, and some sections could be better organized with headings and bullet points for clarity.
3. Lack of focus and conciseness: The description includes irrelevant sections, such as job postings for unrelated roles, and extraneous comments about referrals and community knowledge, which should be removed.
4. Minimum requirements are listed, but the responsibilities are quite detailed and could be summarized more effectively to highlight core duties.

Recommendations for improvement:

• Remove duplicate sections and irrelevant content.
• Organize responsibilities under clear, distinct headings using

  tags.

• Use
  and
  • tags effectively to list responsibilities and qualifications.
  • Eliminate promotional or unrelated content such as referral prompts and community articles.
  • Ensure the description is focused, concise, and easy to navigate.

  Below is a refined version that addresses these issues:

  Refined Job Description for Pharmacy Operations Manager at Walgreens

  Join to apply for the Pharmacy Operations Manager role at Walgreens.

  Responsibilities

  • Perform day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. Serve as a full-time certified pharmacy technician where permitted by law.
  • Operate pharmacy systems to obtain patient and drug information, process prescriptions, and support healthcare services under pharmacist supervision.
  • Lead the selection, scheduling, training, coaching, and performance management of pharmacy technicians. Make decisions regarding discipline and termination.
  • Engage with customers and patients, resolve complaints, and promote a positive customer experience. Develop relationships and proactively offer healthcare services.
  • Assist pharmacists with patient registration, prescription data entry, medication preparation, and health screenings, including administering vaccines where allowed by law.
  • Manage pharmacy operations, including inventory, compliance, recordkeeping, and technology rollouts. Ensure the pharmacy remains clean, organized, and stocked.
  • Lead performance management, hiring, onboarding, and training of pharmacy staff. Monitor licensure and certifications to ensure compliance.
  • Maintain professional knowledge through certifications, training, and ongoing development.

  Qualifications

  • High School Diploma, GED, or equivalent.
  • PTCB or ExCPT certification (except in Puerto Rico).
  • At least one year of experience as a pharmacy technician in retail or hospital setting.
  • Fluent in English (reading, writing, speaking).
  • Willingness to work flexible hours, including evenings and weekends.
  • Previous leadership or management experience preferred.

  Additional Information

  Salary range: $22.50 - $31.00 per hour. This role is full-time and open until filled. For benefits details, visit jobs.walgreens.com/benefits.