Manager, HCP Engagement Operations

EVR Consulting LLC; United States; Remote; Full time

Job summary

A leading consulting firm is seeking a Manager for HCP Engagement Operations to oversee healthcare professional interactions. This role involves ensuring compliance, managing operational workflows, and enhancing engagement processes. Ideal candidates will have extensive experience in the pharmaceutical sector and strong project management skills.

Qualifications

• 5+ years in pharmaceutical or biotech industry experience.
• Strong knowledge of HCP engagement compliance requirements.

Responsibilities

• Manage full lifecycle of HCP engagements.
• Ensure compliance with company policies and regulations.
• Collaborate with cross-functional stakeholders.

Skills

Project Management

Communication

Compliance Knowledge

Education

Bachelor's Degree

Advanced Degree

Job description

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This range is provided by EVR Consulting LLC. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$35.00/hr - $45.00/hr

Job Title: Manager, HCP Engagement Operations

Department: Medical Affairs

Location: US, Remote

Reports To: Director, Medical Operations

Type: Contract

Position Summary:

The Manager, HCP Engagement Operations is responsible for leading and managing the end-to-end operational processes related to healthcare professional (HCP) engagements across the organization. This includes ensuring compliant, efficient, and timely execution of HCP interactions for medical, commercial, and cross-functional teams.

Key Responsibilities:

• Manage the full lifecycle of HCP engagements, including advisory boards, consulting arrangements, and ad hoc engagements.
• Ensure all HCP interactions are executed in compliance with company policies, SOPs, and relevant regulatory codes (e.g., PhRMA, EFPIA, local regulations).
• Lead the submission, review, and approval processes for HCP engagements, including managing documentation, routing requests, coordinating signatures, and tracking deliverables.
• Serve as subject matter expert (SME) for HCP engagement systems and tools; provide training and user support to internal teams.
• Collaborate with cross-functional stakeholders including Medical Affairs, Compliance, Legal, Procurement, and Finance to streamline operations and resolve issues.
• Monitor metrics and generate reports to provide visibility into engagement volume, turnaround time, compliance KPIs, and process improvements.
• Support audits, inspections, and monitoring activities by preparing documentation and responding to findings related to HCP engagements.
• Identify process improvement opportunities and lead or participate in projects to enhance operational efficiency and standardization.
• Ensure proper onboarding and tracking of HCPs, including fair market value (FMV) assessments, background checks, and payment processing in collaboration with vendors.

Qualifications:

• Bachelor’s degree required; advanced degree (e.g., MPH, MBA, PharmD) preferred.
• 5+ years of pharmaceutical or biotech industry experience, with at least 3 years in HCP engagement operations, medical operations, or compliance-related functions.
• Strong knowledge of HCP engagement compliance requirements (e.g., Sunshine Act, anti-kickback laws, international codes).
• Experience managing operational workflows and supporting enterprise platforms
• Detail-oriented with strong organizational and project management skills.
• Ability to work cross-functionally, influence without authority, and drive alignment in a matrixed environment.
• Excellent verbal and written communication skills.

Preferred Skills:

• Experience working with international HCP engagement processes.
• Familiarity with global transparency and aggregate spend requirements.
• Proven ability to implement and improve operational processes in a fast-paced setting.
• Change management and training experience a plus.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Business Development and Sales

• Industries

  Business Consulting and Services

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