Pharmacy Operations Manager

Walgreens; Kendall Township (IL); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated pharmacy technician to enhance patient experiences and streamline pharmacy operations. In this full-time role, you will engage with customers, manage pharmacy workflows, and lead a team of technicians to ensure efficient service delivery. Your responsibilities will include overseeing inventory, supporting healthcare services, and maintaining compliance with legal guidelines. This position offers a dynamic work environment where your contributions will significantly impact patient care and community health. If you are passionate about pharmacy and customer service, this opportunity is perfect for you.

Qualifications

• High School Diploma or equivalent and PTCB certification required.
• Minimum one year of pharmacy technician experience in retail or hospital settings.

Responsibilities

• Perform non-clinical pharmacy operations and ensure a positive patient experience.
• Lead training and performance management of pharmacy technicians.

Skills

Customer Service

Pharmacy Operations

Team Leadership

Communication

Inventory Management

Education

High School Diploma or GED

PTCB or ExCPT Certification

Job description

Responsibilities and Duties

• Perform day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. Serve as a full-time certified pharmacy technician.
• Operate pharmacy systems to obtain patient and drug information and process prescriptions under pharmacist supervision. Supervise pharmacy technicians and cashiers within legal and company guidelines.
• Lead the selection, scheduling, training, coaching, and performance management of pharmacy technicians. Make decisions regarding performance, discipline, and termination.

Customer Experience

• Engage with customers and patients, greet them, assist with products and services, resolve complaints, and respond to requests promptly to ensure a positive experience. Share best practices in customer service.
• Build strong relationships by anticipating needs and proactively offering services, enhancing the healthcare experience.

Operations

• Assist pharmacists in delivering patient care, including registration, data entry, medication preparation, counting, and verification (as permitted by law). Handle patient and physician calls and support healthcare services like vaccinations and screenings.
• Exercise independent judgment within legal and company guidelines to delegate and assign non-clinical tasks, ensuring timely completion and workflow efficiency.
• Prepare and file reports required by the company and government agencies. Manage pharmacy workflow, organize daily activities, and maintain a clean, stocked environment.
• Ensure compliance with policies and laws, manage inventory, and oversee administrative activities without pharmacist licensure. Prepare annual inventory.
• Complete non-clinical patient calls, drive technology and process improvements, and maintain pharmacy equipment and security measures.
• Adhere to Good Faith Dispensing policies, support asset protection, report pharmacy errors, and process insurance claims accurately.
• Support financial, operational, and customer service improvements in collaboration with management. Coordinate community outreach and build retail partnerships.

People & Performance Management

• Lead performance management, including disciplinary actions and compliance, and maintain team engagement and performance through training and action plans.
• Handle hiring, onboarding, scheduling, and training of pharmacy technicians. Monitor licensure and certifications for compliance.

Training & Personal Development

• Maintain PTCB certification and pursue ongoing education and certifications. Engage in professional development and performance improvement initiatives.

Communication

• Communicate effectively with the pharmacy team and participate in store meetings and check-ins.

Minimum Qualifications

• High School Diploma, GED, or equivalent.
• PTCB or ExCPT certification (except in Puerto Rico).
• At least one year of pharmacy technician experience in retail or hospital settings.
• Fluent in English (reading, writing, speaking).
• Willingness to work flexible hours, including evenings and weekends.